Certified Relationship Banker

Gulf Coast Bank & Trust Co; Baton Rouge (LA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Certified Relationship Banker I to serve as the first point of contact for clients entering the branch. This role involves assessing client needs, providing information on products and services, and resolving any issues that arise. The ideal candidate will possess strong customer service skills, a high school diploma, and the ability to connect customers with technology. Join a diverse and inclusive team that values quality talent and offers opportunities for growth and development in the banking sector.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills are essential.

Responsibilities

• Sells products and services to clients and opens new accounts.
• Handles client requests and resolves issues efficiently.
• Identifies cross-selling opportunities and engages with team members.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Computer Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Office Equipment (fax, copier, calculator)

Job description

Description

Summary

The Certified Relationship Banker I provides “first line” contact for clients as they enter the branch, assessing their needs, sharing products and services information, growing their relationships, and handling complaints or problems.

Candidates with prior banking experience may be considered for the Certified Relationship Banker II or III.

Responsibilities

1. Sells products and services offered by Gulf Coast Bank to current and new clientele.
2. Opens new consumer and business accounts, provides information about various types of services and products offered, answers phones, and greets visitors.
3. Provides clients with account information, handles maintenance requests, and monitors client accounts for non-branch officers.
4. Resolves client problems through direct personal action or referral to proper staff member.
5. Identifies and maximizes cross selling opportunities through client profiling and engages with team members and other business partners to make referrals.
6. Adheres to security measures and ensures all regulatory requirements are met (i.e. CIP, BSA).
7. Handles client requests involving the Bank’s Legal department.
8. Orders checks, operates a teller terminal, and assists with balancing the vault and cash verification when needed.
9. Cross trains and supports other positions as needed.
10. May be assigned to opening and closing the branch and other operational tasks.
11. May assist with loan processing and servicing.
12. Performs other duties and special projects as needed by Branch Manager or Operations Officer.
13. Works branch hours, including some evenings and weekends.
14. Maintain CRB skills and knowledge as demonstrated by passing the annual CRB exam.

Requirements

Skills/Experience/Education

1. High school diploma or equivalent.
2. Strong desire and ability to educate and connect customers to technology.
3. Excellent written and oral communication, customer service, and interpersonal skills.
4. Ability to tailor features and benefits of products/services to clients with differing needs.
5. Computer skills and ability to operate office equipment (i.e. fax, copier, calculator).
6. Professional, confident, thorough and organized with strong follow-up skills.

Essential Mental & Physical Requirements

1. Ability to travel if required to perform the essential job functions.
2. Ability to work under stress and meet deadlines.
3. Ability to read and interpret a document if required to perform the essential job functions.
4. Prolonged periods of sitting at a desk and working on a computer may be required.
5. Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.