Certified Phlebotomy Technician-Lab (Dolores Hope)

Eisenhower Medical Center; Rancho Mirage (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Eisenhower Health in Rancho Mirage, CA seeks a skilled phlebotomist to support inpatient and outpatient specimen collection, labeling, and processing with accuracy and timeliness.

You will work closely with nurses and physicians, protect patient privacy under HIPAA, and help maintain supplies, safety logs, and workflow efficiency in a busy laboratory setting.

The role requires empathy, professionalism and the ability to adapt quickly to changing priorities while providing excellent patient care.

Qualifications

• Written and verbal communication skills.
• Ability to organize information or data to facilitate easy retrieval and use.
• Knowledge of pre-analytical processes.
• Proficient phlebotomy skills.
• Ability to handle difficult and stressful situations in a calm and professional manner.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Ability to effectively communicate in a positive and professional manner.
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.).
• Knowledge of HIPAA standards and patient privacy requirements.
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications.

Responsibilities

• Identifies patients using two identifiers and collects specimens by venipuncture, heelstick, or fingerstick per established protocol.
• Orders and processes laboratory requests to ensure timely and accurate collection and reporting.
• Adheres to HIPAA standards when handling protected health information.
• Collects and processes paperwork for billing and reporting by courier, fax, or laboratory printer.
• Maintains cleanliness and restocks supplies, assisting co-workers as needed.
• Performs daily/weekly/monthly safety and maintenance logs.
• Trains CPT/MLS students and assists in CPT training.
• Performs downtime procedures for Laboratory and Emergency Department.

Skills

Phlebotomy

Communication skills

HIPAA compliance

Tools

Microsoft Office Suite

Job description

Located in the heart of the Coachella Valley, you have access to resort-style living and world-class amenities throughout Southern California.

• Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
• Properly identifies patient using two identifiers and collects specimens by venipuncture, heelstick, or fingerstick per established protocol.
• Orders and processes laboratory requests in accordance with established procedures to assure timely and accurate collection and reporting priorities.
• Adheres to HIPAA standards when using, disclosing or requesting protected health information.
• Collects and processes all necessary paperwork, assuring appropriate billing and reporting by courier, fax, or laboratory printer.
• Utilizes time productively: maintains cleanliness (including disinfecting work area), reorders and restocks supplies and assists co-workers with tasks.
• Researches specimen problems with resolution and appropriate documentation.
• Accesses, interprets, and acts on shift/daily follow-up tasks to ensure that all specimens have been processed and in a timely manner.
• Processes, audits, and orders body fluids correctly for inpatient and outpatient specimens.
• Consults with professional Clinical Laboratory Scientist staff regarding problems.
• Works closely with nurses and physicians to ensure that ambiguous or unusual test requests are handled appropriately.
• Centrifuges and prepares specimens for transport; creates/receives packing lists as needed.
• Handles laboratory results, reports, shipping documents appropriately.
• Acts as a liaison for the laboratory to all other departments, staff, patients, and visitors.
• Answers telephone; responds to questions or directs calls to appropriate individual.
• Completes monthly phlebotomy competencies in a timely manner; maintains compliance with all training modules.
• Participates and assists in CPT student extern and MLS student training; assists in new CPT training.
• Performs daily/weekly/monthly safety and maintenance logs.
• Performs Laboratory and Emergency Department downtime procedures.
• Performs other duties as assigned.
• Written and verbal communication skills
• Ability to organize information or data to facilitate easy retrieval and use
• Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
• Ability to use laboratory equipment (i.e., pneumatic tube, centrifuges, etc.)
• Knowledge of pre-analytical processes
• Proficient phlebotomy skills
• Ability to handle difficult and stressful situations in a calm and professional manner
• Ability to adapt quickly to changing priorities and unexpected situations
• Ability to effectively communicate in a positive and professional manner
• Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications

Eisenhower Health offers a generous benefits package and a matched retirement plan.

Employees are eligible to participate in a benefits program designed to make a difference for you and your family.

From the beginning, this organization formed a culture based on strong values, commitments and a passion for service and professional excellence.

What Our Nurses Say

One of my very favorite things about working at Eisenhower Health is the culture on inclusivity that we have and a strong base for evidence-based practice.

Lori

One of the greatest things about working as a nurse at Eisenhower Health is how much support you get from Administration. We keep on improving the process here. It's a fantastic place to work.

My favorite thing about working at Eisenhower Health is the camaraderie within my unit and with the different departments.