Certified Pharmacy Technician

Walgreens; Village of Larchmont (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to assist pharmacists and deliver exceptional customer service. In this role, you will engage with customers, process prescriptions, and ensure compliance with regulations. Your contributions will enhance the pharmacy experience for patients while supporting a collaborative team environment. This position offers a chance to grow your skills in healthcare and pharmacy, with opportunities for personal development and certification. If you're passionate about healthcare and customer service, this role is perfect for you!

Qualifications

• Must earn and maintain PTCB certification through training programs.
• Fluency in English is required for effective communication.

Responsibilities

• Assist the pharmacist in the practice of pharmacy under supervision.
• Engage customers and resolve issues to ensure a positive experience.

Skills

Customer Service

Attention to Detail

Communication Skills

Pharmacy Knowledge

Education

PTCB Certification

Tools

Pharmacy Systems

Cash Register

Job description

Job Responsibilities

• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
• Models and delivers a distinctive and delightful customer experience.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.

Operations

• Under the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customers to the OTC aisle when possible to assist in locating products.
• Handles telephone calls that do not require the personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.
• Assists and supports the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
• May assist the pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other healthcare providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
• Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated PTCB training program and/or state-required certification/registration. Otherwise, earns PTCB certification as a condition of promotion to senior technician.
• Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including the latest news and developments.

Compensation

$19 - $22.5 / Hourly

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work a flexible schedule, including evening and weekend hours.