Certified Pharmacy Tech - Senior - Population Health Hybrid

Trinity Health; United States; Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Employer 401(k) with company match

Generous PTO

Tuition/professional development

Relocation assistance

DailyPay

Employee referral rewards

Mount Carmel College of Nursing perks

Job summary

Trinity Health in Columbus, OH is seeking a Pharmacy Technician - Population Health to support outreach, medication histories, and adherence initiatives in a hybrid setting. You will work with the Population Health team to engage patients by phone, help reconcile medications, and promote health outcomes.

The role emphasizes collaboration with care teams, data documentation, and ongoing patient education, with in-person meetings as required within the Columbus area.

Qualifications

• Outpatient patient outreach and telephonic engagement experience.
• Ability to build rapport and assist patients remotely.
• Experience obtaining medication histories and addressing adherence or safety concerns.
• MTM or Medication Historian experience preferred.

Responsibilities

• Identify eligible patients for Population Health programs.
• Conduct outbound patient outreach by phone.
• Collaborate with patients, providers, and care teams on medication initiatives.
• Assist with medication reconciliation and histories.
• Coordinate interventions to improve quality metrics and outcomes.
• Document interactions and maintain records per standards.
• Perform patient outreach and chart reviews as needed.
• Escalate issues to the pharmacist or Population Health team.

Skills

Outreach to patients

Phone-based engagement

Communication skills

Medication histories

MTM experience (preferred)

Education

High school diploma

Job description

Employment Type: Full time Shift: Day Shift

Description: Pharmacy Technician - Population Health

What You'll Do:

• Identify eligible patients for Population Health pharmacy programs and interventions.
• Conduct outbound patient outreach and engagement primarily by phone.
• Collaborate with patients, providers, and care teams to support medication-related initiatives.
• Assist with medication reconciliation and collect comprehensive medication histories.
• Coordinate pharmacy interventions that improve quality metrics and health outcomes.
• Document patient interactions and maintain accurate records in compliance with organizational standards.

What We're Looking For:

• Experience in outpatient patient outreach and telephonic patient engagement.
• Strong communication skills with the ability to build rapport and assist patients remotely.
• Self-motivated, independent worker who can effectively manage priorities and follow through on tasks.
• Experience obtaining medication histories and identifying and resolving medication adherence or safety concerns
• Previous Medication Therapy Management (MTM) or Medication Historian experience preferred.
• Commitment to delivering exceptional patient service and improving population health outcomes.

Position Details: This is a hybrid position. Candidates must be able to attend onsite meetings in the Columbus, Ohio area as needed, including required in-person pharmacy department meetings and team events. Preference will be given to candidates residing within 100 miles of Columbus, Ohio.

If you are a proactive pharmacy professional who enjoys working directly with patients and making a meaningful impact on their healthcare journey, we'd love to hear from you!

Position Purpose :

The Certified Pharmacy Tech Senior - Population Health, will provide patient care by assisting the patient care pharmacist in the process of providing outreach to patients to enhance Health Partners medication-related quality performance. Expectations of this position include a thorough understanding of outpatient prescribed medications and a general knowledge of the importance of medication adherence to best impact patient care and the ability to work independently to proactively prioritize daily work and triage needs to the pharmacist or other members of the Population Health team.

What we are looking for:

• Education: High school graduation or equivalent
• Licensure / Certification: Approved Pharmacy Technician Certification. Active registration as a Certified Tech with Ohio State Board of Pharmacy.
• Experience: Completion of a Pharmacy Technician Training Program or previous relevant pharmacy technician experience is required with expertise in a particular area of pharmacy service.
• Effective Communication Skills

What you will do:

• Perform patient outreach - proactively contacts patients identified from medication reports, including medication-adherence, high risk, or as identified by patient care pharmacist.
• Conducts chart review, performs patient interviews, and contacts other sources such as community pharmacies to identify specific reasons for poor medication adherence or safety concerns as identified by patient care pharmacist (e.g. medication adverse event, medication ineffective, patient reported concerns).
• Resolves identified problems and/or escalates to appropriate team member involved in care of patient.
• Documents in the electronic health record and updates existing information as needed to ensure accuracy of the patient home medication list.
• Prepares and maintains patient education materials in conjunction with patient care pharmacist.
• Assists with financial assistance applications in conjunction with patient care pharmacist.
• Gathers data and generates reports to improve medication-related quality metrics and drug spend.
• Participates in training and orientation of new employees or pharmacy students as needed or directed by patient care pharmacist.
• Performs other related duties as assigned.

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!