Certified Pharmacy Tech - Senior - Population HealthHybrid

Trinity Health; Columbus (OH); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Employer 401k match

Paid time off

Tuition reimbursement

Relocation assistance

DailyPay access

Employee referral rewards

Job summary

Mount Carmel, a member of Trinity Health, seeks a Pharmacy Technician in Population Health. This hybrid role supports pharmacy initiatives that improve patient care and payer quality programs for Health Partners members, with occasional on-site meetings in Columbus, Ohio.

Responsibilities include identifying eligible patients, outbound outreach by phone, collecting medication histories, assisting with reconciliation, and coordinating interventions to improve quality metrics and health outcomes.

Qualifications

• Experience with outpatient outreach and telephonic engagement.
• Ability to build rapport and assist patients remotely.
• Autonomous work style with strong prioritization.
• Experience obtaining medication histories and addressing adherence concerns.
• MTM or Medication Historian experience preferred.
• Commitment to improving population health outcomes.

Responsibilities

• Identify patients for Population Health programs and interventions.
• Outbound patient outreach by phone and chart review.
• Collaborate with patients, providers, and care teams for medication initiatives.
• Reconcile medications and maintain patient home medication lists.
• Document interactions in the EHR and generate reports for quality metrics.
• Assist with education materials and training as needed.
• Support with financial assistance applications and program coordination.
• Participate in training and orientation of new staff.

Skills

Outpatient outreach

Phone engagement

Strong communication

Medication histories

Adherence/safety focus

MTM experience preferred

Education

High school diploma or equivalent

Pharmacy Technician Certification

Active Ohio pharmacy tech registration

Pharmacy Technician Training Program

Job description

Employment Type

Full time

Shift

Day Shift

Description

Pharmacy Technician - Population Health

Are you passionate about helping patients improve their health outcomes? Join our Population Health team as a Pharmacy Technician and play a key role in supporting pharmacy initiatives that enhance patient care and advance payer quality programs for Health Partners members.

What You'll Do

• Identify eligible patients for Population Health pharmacy programs and interventions.
• Conduct outbound patient outreach and engagement primarily by phone.
• Collaborate with patients, providers, and care teams to support medication-related initiatives.
• Assist with medication reconciliation and collect comprehensive medication histories.
• Coordinate pharmacy interventions that improve quality metrics and health outcomes.
• Document patient interactions and maintain accurate records in compliance with organizational standards.

What We're Looking For

• Experience in outpatient patient outreach and telephonic patient engagement.
• Strong communication skills with the ability to build rapport and assist patients remotely.
• Self-motivated, independent worker who can effectively manage priorities and follow through on tasks.
• Experience obtaining medication histories and identifying and resolving medication adherence or safety concerns
• Previous Medication Therapy Management (MTM) or Medication Historian experience preferred.
• Commitment to delivering exceptional patient service and improving population health outcomes.

Position Details

Position Details: This is a hybrid position. Candidates must be able to attend onsite meetings in the Columbus, Ohio area as needed, including required in-person pharmacy department meetings and team events. Preference will be given to candidates residing within 100 miles of Columbus, Ohio.

If you are a proactive pharmacy professional who enjoys working directly with patients and making a meaningful impact on their healthcare journey, we'd love to hear from you!

Position Purpose

The Certified Pharmacy Tech Senior - Population Health, will provide patient care by assisting the patient care pharmacist in the process of providing outreach to patients to enhance Health Partners medication-related quality performance. Expectations of this position include a thorough understanding of outpatient prescribed medications and a general knowledge of the importance of medication adherence to best impact patient care and the ability to work independently to proactively prioritize daily work and triage needs to the pharmacist or other members of the Population Health team.

What We Are Looking For

• Education: High school graduation or equivalent
• Licensure / Certification: Approved Pharmacy Technician Certification. Active registration as a Certified Tech with Ohio State Board of Pharmacy.
• Experience: Completion of a Pharmacy Technician Training Program or previous relevant pharmacy technician experience is required with expertise in a particular area of pharmacy service.
• Effective Communication Skills

What You Will Do

• Perform patient outreach – proactively contacts patients identified from medication reports, including medication-adherence, high risk, or as identified by patient care pharmacist.
• Conducts chart review, performs patient interviews, and contacts other sources such as community pharmacies to identify specific reasons for poor medication adherence or safety concerns as identified by patient care pharmacist (e.g. medication adverse event, medication ineffective, patient reported concerns).
• Resolves identified problems and/or escalates to appropriate team member involved in care of patient.
• Documents in the electronic health record and updates existing information as needed to ensure accuracy of the patient home medication list.
• Prepares and maintains patient education materials in conjunction with patient care pharmacist.
• Assists with financial assistance applications in conjunction with patient care pharmacist.
• Gathers data and generates reports to improve medication-related quality metrics and drug spend.
• Participates in training and orientation of new employees or pharmacy students as needed or directed by patient care pharmacist.
• Performs other related duties as assigned.

Position Highlights And Benefits

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Mount Carmel and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.