Certified Pharmacy Tech: Precise Care & Customer Service

Hy-Vee; Council Bluffs (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hy-Vee in Council Bluffs, IA seeks a Certified Pharmacy Technician to support pharmacists in dispensing medications, processing prescriptions, and handling insurance claims. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced retail pharmacy.

You will gather patient information, prepare labels, assist with vaccines where permitted, maintain inventory, and ensure HIPAA compliance.

Qualifications

• High school diploma or equivalent required.
• Certified as a licensed technician through a certified national program required; must maintain continuing education.
• Previous experience as a pharmacy technician or clerk preferred.
• Vaccination certification required if administering vaccines, as required by law.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Handle inquiries that do not require a pharmacist's expertise.
• Accept new written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
• Gather and maintain accurate patient information required to prepare prescriptions.
• Assist pharmacists in preparing prescription drug products for dispensing and labeling.
• Submit insurance claims and assist with third-party insurance billing and troubleshooting.
• File prescriptions after dispensing and report any medication errors to appropriate personnel.
• Order, check in, and stock pharmacy supplies and log invoices as necessary.
• Maintain cleanliness of the pharmacy and dispensing area and ensure HIPAA compliance.

Skills

Customer service

Numerical skills

Attention to detail

HIPAA/privacy

Communication

Education

High school diploma

Certified pharmacy technician

Continuing education

Job description

Hy-Vee in Council Bluffs, IA seeks a Certified Pharmacy Technician to support pharmacists in dispensing medications, processing prescriptions, and handling insurance claims. The role emphasizes accuracy, confidentiality, and customer service in a fast-paced retail pharmacy.

You will gather patient information, prepare labels, assist with vaccines where permitted, maintain inventory, and ensure HIPAA compliance.