Certified Pharmacy Tech: Flexible Shifts & Customer Support

Amazon Inc.; EUA; Presencial; USD 25.000 - 34.000; Tempo integral

Resumo da vaga

Amazon Pharmacy is seeking a Certified Pharmacy Technician in the United States to support customers in a fast-paced online pharmacy environment. You will process prescriptions, verify information with providers, and ensure compliance with federal and state laws while protecting customer privacy.

In this role, you will assist with insurance claims, provide guidance on pharmacy services, and collaborate with pharmacists and the pharmacy team to maintain high customer satisfaction and accurate

Qualificações

• High school diploma or equivalent.
• 6+ months of working with computer and web based tools experience.
• Active and unrestricted in-state Certified Pharmacy Technician Board of Pharmacy License.
• National Pharmacy Technician Certification (PTCB or NHA).
• Experience multitasking with phone and computer skills.

Responsabilidades

• Maintain advanced understanding of Amazon Pharmacy policies, procedures, products, and services.
• Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that information is complete and accurate.
• Learn pharmacy laws and regulations nationwide and follow compliance guidance in accordance with all company procedures and federal/state laws, rules, and regulations.
• Maintain confidentiality of all customer information while working autonomously; proactively identify areas for improvement in a fast-paced environment and maintain a customer-centric commitment to quality.
• Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction.
• Work a flexible schedule — shifts may start and end outside of normal hours, including weekends.
• Adjust to support various business lines based on shifting business needs and customer support demands, which may require cross-training.
• Answer incoming calls from customers and Customer Care Representatives daily and maintain assigned metrics.
• Serve customers in a timely manner to maximize our relationship with them.
• Triage insurance claim issues with customers within the scope of the CCC tech role; partner with the billing team when additional support is needed to ensure claims are processed correctly.
• Advise customers on the status of their prescription or upcoming shipments.
• Perform account adjustments and transfer calls to the pharmacist when necessary.
• Provide technical support to customers navigating pharmacy.amazon.com.
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with the pharmacist and pharmacy staff when clinical advisement is required.
• Make outbound calls for a variety of purposes, including situations deemed urgent by leadership.
• Answer incoming calls and chats from Customer Care Representatives and customers daily and maintain assigned metrics.
• Provide guidance and feedback to Customer Care Representatives using a consultative approach to continually develop staff knowledge.
• Act as the primary point of contact for escalated calls from Customer Care Representatives; handle escalations and follow through until resolution is reached.
• Serve as the point of contact for system, technology, or software outages and notify all appropriate parties for resolution.

Conhecimentos

Multitasking

Verbal communication

Written communication

Troubleshooting

Fast-paced environment

Customer service

Formação

High school diploma or equivalent

Certified Pharmacy Technician License (in-state)

National Pharmacy Technician Certification (PTCB or NHA)

Descrição da vaga

Amazon Pharmacy is seeking a Certified Pharmacy Technician in the United States to support customers in a fast-paced online pharmacy environment. You will process prescriptions, verify information with providers, and ensure compliance with federal and state laws while protecting customer privacy.

In this role, you will assist with insurance claims, provide guidance on pharmacy services, and collaborate with pharmacists and the pharmacy team to maintain high customer satisfaction and accurate