Certified Pharmacy Tech: Customer Care & Medication Access

Amazon; New Hampshire; On-site; USD 33,000 - 37,000; Full time

Job summary

PillPack, LLC in New Hampshire seeks a Certified Pharmacy Technician to empower customers in obtaining medications and wellness support. The role emphasizes adherence to pharmacy laws, patient confidentiality, and collaboration with pharmacists to resolve issues.

Responsibilities include handling prescriptions, insurance claims, and assisting customers via phone and chat, with potential weekend shifts and a nonretail, casual environment. Active NH license and national certification are required.

Qualifications

• High school diploma or equivalent.
• Active in-state certified pharmacy technician license.
• National certification (PTCB or NHA).
• Experience with computer and web-based tools.
• Ability to multitask with phone and computer.

Responsibilities

• Maintain understanding of Amazon Pharmacy policies and services.
• Communicate with providers to obtain prescriptions and verify information.
• Learn and follow nationwide pharmacy laws and compliance guidance.
• Maintain confidentiality and work autonomously to improve processes.
• Assist customers via phone and chat; meet performance metrics.
• Triaging insurance claims and coordinating with billing.
• Advise customers on prescription status and upcoming shipments.
• Provide technical support for navigating pharmacy.amazon.com.
• Collaborate with pharmacy staff; escalate to pharmacist when needed.

Skills

Phone skills

Computer skills

Communication skills

multitasking

Customer service

Team collaboration

Education

High school diploma

Active in-state Pharmacy Technician license

National Pharmacy Technician Certification (PTCB/NHA)

Job description

PillPack, LLC in New Hampshire seeks a Certified Pharmacy Technician to empower customers in obtaining medications and wellness support. The role emphasizes adherence to pharmacy laws, patient confidentiality, and collaboration with pharmacists to resolve issues.

Responsibilities include handling prescriptions, insurance claims, and assisting customers via phone and chat, with potential weekend shifts and a nonretail, casual environment. Active NH license and national certification are required.