Licensed Optician

AEG Vision; Paris (TN); In loco; USD 35.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Descrizione del lavoro

AEG is seeking a Licensed Optician to provide expert eyewear solutions and exceptional patient care. You will help patients select frames and lenses that fit prescriptions, lifestyles, and personal style, while ensuring proper fit, measurements, and accurate dispensing.

You will maintain knowledge of products, insurance plans, and lens technologies; communicate with technicians and managers; and deliver a seamless patient experience from selection to order fulfillment.

Competenze

• State Licensure is required.
• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Optical dispensing experience.
• HIPAA requirements preferred.
• Proficiency with MS Office and Windows.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Customer service skills and sales experience a plus.
• Manual dexterity and hand-eye coordination.

Mansioni

• Delivers extraordinary patient experience with clear product recommendations.
• Receive patient handoff and identify visual needs through lifestyle questions.
• Keeps up-to-date on products, rebates, lenses and frame options.
• Take and return patient calls; update patients on order status and resolve issues.
• Assist patients in selecting frames, lenses, and treatments.
• Educate patients on eyeglass care, warranties, and care plans.
• Understand insurance plans, benefits, copays, and coverage limits.
• Interpret prescriptions and enter data into EHR and ALE systems.
• Follow-up on pending orders and notify patients when ready.
• Dispense glasses with proper fit and polish lenses; adjust as needed.
• Use tools to adjust and repair eyewear and ensure comfort.
• Communicate with technicians and managers about order status and issues.
• Inspect final products for quality and cleanliness.
• Maintain organized frame displays and practice cleanliness.
• Answer product and pricing questions accurately; support upselling where appropriate.
• Perform other duties as assigned by management.

Conoscenze

State Licensure

High School or GED

ABO/NCLE preferred

Optical dispensing experience

HIPAA requirements

PC skills (MS Office)

Strong organizational skills

Strong communication skills

Customer service & sales

Manual dexterity

Strumenti

Pupilometers

PD sticks

Lensometers

Pliers

Frame warmers

Descrizione del lavoro

Description

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

About AEG:

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As a Licensed Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Licensed Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Licensed Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Qualifications

Qualifications

• State Licensure
• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Optical dispensing experience
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Full Time Employee Benefits

• 401(k) with Match
• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs