Certified Nursing Assistant / Unit Secretary - ICU

Riverside Health; Onancock (VA); On-site; USD 48,139,000 - 62,551,000; Full time

Job summary

Riverside Health System in Onancock, VA is seeking a Nurse Aide (CNA) to provide clerical and patient-facing support under RN/LPN supervision. Responsibilities include accurate order entry, chart management, and basic patient care tasks.

This role emphasizes strong customer service, phone etiquette, and teamwork to ensure safe, efficient patient flow and smooth coordination with physicians and offices.

Qualifications

• Accurate order entry, chart management, and timely documentation.
• Ability to navigate patient systems and support transfers.
• Follow plan of care under RN/LPN supervision, including basic procedures.
• Provide age-appropriate patient care and maintain safety.
• Demonstrate strong phone etiquette and positive service orientation.
• Support teamwork and keep colleagues informed of changes.

Responsibilities

• Demonstrates understanding of accurate and timely order entry and chart management.
• Maintains clean, safe work areas and ensures supplies are stocked.
• Navigates clinical systems to access patient information and facilitate transfers.
• Follows care plans and assists with basic procedures under supervision.
• Communicates effectively with patients, families, and staff.
• Promotes teamwork and positive customer service.

Skills

Customer service

Phone etiquette

Education

Nurse Aide (Preferred)

Tools

Healthcare computer based systems

Job description

Hiring Range

$16.80 - $21.83/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Onancock, Virginia

Overview

This position works under the supervision of the Nurse Manager and Registered Nurses and the under the direction of the Nurse Manager, Registered Nurse and Licensed Practical Nurse. This position is responsible for customer service, chart management, retrieval of reports, and patient care duties. The position is also responsible for performing duties such as ordering supplies, order entry, filing of patient information and follow up to patients and physician offices, and other secretarial/clerical duties as directed. When needed the position will perform specified treatments and assist as appropriate within the scope of practice of a CNA. In addition, this position must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served in assigned unit. The individual must demonstrate knowledge of the principles of growth and development over the life span and provide the care needed as described according to the departmental policy and procedure. Promotes and maintains safe work environment for staff as well as our customers, incorporating national patient safety initiatives.

What You Will Do

• Demonstrates understanding of the importance of accurate and timely order entry, retrieving testing results, researching CPOE ensuring correct order entry and medical record management to ensure organized medical record maintenance. Demonstrates prioritization of workload and accurately completes daily duties.
• Demonstrates accountability for ensuring availability of resources (equipment, instruments, supplies) necessary to ensure positive patient outcomes. Maintains clean, safe and orderly work/patient environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.
• Demonstrates ability to navigate systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.
• Demonstrates the ability to follow plan of care to include performing treatments and procedures competently/independently under direction of RN/LPN. This may include the following procedures dependent upon unit/facility competency requirements such as enemas, vital signs, ice application, compresses, perineal care, rectal tube, sitz bath, unsterile soaks, strain for urine stones, specimen collection, etc.
• Demonstrates understanding of diverse patient care populations served within the community.
• Answers phone in a timely manner using appropriate phone etiquette skills and screens calls appropriately to support a positive service experience. Functions as an advocate for positive customer service as the greeter of the unit.
• Maintains clean, safe, and orderly work environment by cleaning work stations/areas, equipment; stocking supplies; placing equipment in proper storage areas.
• Promotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently keeps team informed of changes as they arise, working closely with all team members to provide quality care and customer service.

Qualifications

Education

• , Nurse Aide (Preferred)

Experience

• Secretarial (Required)
• Healthcare computer based systems (Preferred)
• Healthcare experience (Preferred)

Licenses and Certifications

• Certified Nurse Aid (CNA) - Virginia Department of Health Professions (VDHP) Upon Hire(Required)
• CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.