Certified Medical Assistant | Remote

Carenet Health; Massachusetts; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

FSAs

Wellness programs

Career development

Job summary

Carenet Health is seeking a Certified Medical Assistant for a remote, work-from-home role. The position involves handling prescription refills via multiple channels, verifying requests, and dispensing refills with accuracy. Strong customer service and data-tracking abilities are essential.

A High School Diploma and 3+ years in a retail pharmacy are required, with HIPAA and CMS knowledge preferred. Company benefits include health/dental/vision insurance, 401(k) with match, PTO, FSAs, wellness

Qualifications

• High School Diploma or GED required.
• Three years of retail pharmacy experience is required.
• HIPAA privacy and CMS security knowledge a must.

Responsibilities

• Receive and respond to prescription refill requests across multiple channels.
• Verify validity and accuracy of refill requests per guidelines.
• Prepare and dispense prescription refills accurately.
• Provide exceptional customer service to internal and external stakeholders.
• Track KPIs and analyze refill data for trends.
• Support clinical staff with projects and reports.

Education

High School Diploma or GED

Three years experience in retail pharmacy

Tools

Microsoft Office

Internet

Email

Job description

Overview

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. Start date: 11/19/2026.

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Compensation

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Certified Medical Assistant is $17.00 per hour.

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Responsibilities and Duties

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
• Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
• Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
• Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
• Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
• Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
• Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Minimum of High School Diploma or GED; Minimum of three years' experience in a retail pharmacy; Extensive knowledge of the Medicare Part D, particularly the pharmacy record review, claims, billing and reimbursement rules; Working knowledge of HIPAA Privacy and Security Rules and CMS security requirements; Working knowledge of Medicare Part B and Part D coverage guidelines and payment methodologies; Preferred Education, Experience & Skills Bilingual, National Certification,

Language Ability

Ability to read, analyze, and interpret company software, guidelines, health references, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions. General writing skills and ability to produce work free from typographical or spelling errors.

Math Ability

Ability to calculate figures and amounts. Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to deal with and solve problems using solid judgment skills.

Technical skills

Basic PC and keyboarding skills required. Ability to handle multiple line phone systems, pagers and paging systems preferred. Working knowledge of Microsoft Office, Internet and e-mail

Certificates and Licenses

• Pharmacy Technician: Certified Pharmacy Technician (CPhT) current, unrestricted license

• Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medial Assistant by the American Medical Technologists.

Additional Information

• Completion of assessments may be required before moving forward in the hiring process.
• Assessments must be completed independently - any unauthorized completion (during or after the process) will result in disqualification or termination.

If you're ready to bring empathy, energy, and genuine care to every call - we'd love to have you on our team.

Join Carenet Health and make every conversation count.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.