Certified Medical Assistant - Pediatric Special Procedures

Duke University; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Duke University Health System is hiring for a Clinical Support role in the Special Procedures Unit at Durham, NC. The position focuses on assisting with pediatric procedures, patient history, vitals, and coordination of examinations under anesthesia.

Ideal candidates have CMA ladder certification, BLS, and strong customer service skills to support a busy pediatric clinic. This role requires teamwork and adherence to safety and sterile techniques.

Qualifications

• Graduation from an accredited Medical Assistant program strongly preferred; high school diploma required.
• Levels II-IV CMA ladder experience requirements apply; clinical CMA experience preferred.
• Certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required.
• Basic Life Support (BLS) certification required.
• Demonstrated customer service skills and ability to work with patients and staff.

Responsibilities

• Function as an integral member of the interdisciplinary healthcare team in providing direct patient care.
• Perform routine administrative and patient care supportive duties that assist medical and nursing staff in the examination and treatment of patients and ensure the clinic operates efficiently.
• Take medical histories, record vital signs, explain treatment procedures to patients, and prepare patients for examinations and procedures.
• Assist with examinations and procedures, collect and prepare laboratory specimens, perform basic laboratory testing, obtain electrocardiograms, remove sutures and staples, change dressings, provide patient and family education, and document care in the medical record.
• Process instruments, perform high-level disinfection and sterilization activities, dispose of contaminated supplies, administer medications as directed, and support prescription and refill workflows.
• Schedule appointments, arrive and check out patients in MaestroCare, coordinate referrals, admissions, and laboratory services, and maintain patient records.
• Support billing, copay collection, insurance documentation, correspondence, and supply management activities.
• Serve as a liaison for clinic quality and regulatory initiatives and participate in clinic committees as requested.

Skills

Teamwork

Patient care

Medical terminology

Typing

Communication

Age-specific care

Education

High school diploma or GED

Certified Medical Assistant (CMA) certification

CMA ladder program knowledge

BLS certification

Job description

What you can expect

Location: 2301 Erwin Rd, Durham NC 27710. Children's Health Center – Level 3

Duke University Health System seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.

The Special Procedures Unit is a procedure-based unit providing care to children undergoing procedures with general anesthesia. Procedures include EGD Colonoscopy, Bronchoscopies, Bone Marrow Aspirate and Biopsy, LPs, Small Surgical cases and Dye Laser.

Ideal candidates will have a passion for teamwork, demonstrate accountability and have an appreciation for family-centered care.

Schedule

• Full Time: Monday – Friday, 5-8-hour day shift. This position is 40 hours per week/1.0 FTE.

Total Rewards

• Total Rewards: A comprehensive set of pay and benefits designed to support your well-being, professional growth, and work-life balance. Learn more here.

How you will make an impact

• Function as an integral member of the interdisciplinary healthcare team in providing direct patient care.
• Perform routine administrative and patient care supportive duties that assist medical and nursing staff in the examination and treatment of patients and ensure the clinic operates efficiently.
• Take medical histories, record vital signs, explain treatment procedures to patients, and prepare patients for examinations and procedures.
• Assist with examinations and procedures, collect and prepare laboratory specimens, perform basic laboratory testing, obtain electrocardiograms, remove sutures and staples, change dressings, provide patient and family education, and document care in the medical record.
• Process instruments, perform high-level disinfection and sterilization activities, dispose of contaminated supplies, administer medications as directed, and support prescription and refill workflows.
• Schedule appointments, arrive and check out patients in MaestroCare, coordinate referrals, admissions, and laboratory services, and maintain patient records.
• Support billing, copay collection, insurance documentation, correspondence, and supply management activities.
• Serve as a liaison for clinic quality and regulatory initiatives and participate in clinic committees as requested.

What you will need

• Level I: Graduation from an accredited Medical Assistant program strongly preferred. High school diploma or GED required.
• Levels II-IV: Graduation from a Medical Assistant program accredited by CAAHEP or ABHES strongly preferred. High school diploma or GED required.
• Level I Experience: No experience required.
• Level II Experience: One year of clinical experience as a Certified Medical Assistant in a clinical setting.
• Level III Experience: Two years of clinical experience as a Certified Medical Assistant in a clinical setting.
• Level IV Experience: Three years of clinical experience as a Certified Medical Assistant in a clinical setting.
• One year of experience may be credited for an Associate degree in Medical Assisting.
• Applicants for Levels II, III, and IV must meet all requirements outlined in the Medical Assistant, Certified (CMA/RMA) Ladder Program.
• Certification by AAMA, AMT, NHA-CCMA, NCMA, or ARMA required.
• Basic Life Support (BLS) certification required.
• Demonstrated customer service skills and the ability to maintain effective working relationships with patients and staff.
• Knowledge of sterile technique, special procedures, routine and specialty treatments, infection prevention practices, sanitation standards, and clinic safety precautions.
• Ability to understand and follow oral and written instructions and communicate pertinent patient and operational information effectively.
• Ability to independently seek resources and work collaboratively in Levels II and III roles.
• Ability to perform daily clinic preparation activities including registration, scheduling, charge posting, and order entry.
• Proficiency in typing and medical terminology.
• Demonstrated age-specific competencies.
• Ability to perform heavy lifting and transport stretcher and wheelchair patients as needed.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas — an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.