Certified Medical Assistant (North Carolina)

Boulder Care; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Certified Medical Assistant to join their remote team. This role involves advocating for patients with substance use disorders, navigating healthcare systems, and providing essential support throughout their treatment journey. You'll work closely with a dedicated clinical team, ensuring that patients receive the highest quality of care. The position offers flexibility and the opportunity to make a significant impact in the lives of individuals facing addiction challenges. Join a rapidly growing digital clinic that values innovation and empathy, and be part of a mission-driven organization that is transforming healthcare delivery.

Benefits

Comprehensive medical, dental, and vision benefits

Mental Health Services

4 weeks of PTO

12 weeks of paid parental leave

401(k) retirement savings

Remote-friendly work environment

Contribution to meaningful work

Qualifications

• 2+ years as a Certified Medical Assistant required.
• Experience in behavioral health and patient advocacy preferred.

Responsibilities

• Guide patients through their treatment journey as a Care Advocate.
• Complete patient intake and schedule necessary visits.

Skills

Patient Advocacy

Care Coordination

Crisis Hotline Experience

Behavioral Health Navigation

Non-judgmental Communication

Scheduling and Time Management

Clinical Skills

Education

Certified Medical Assistant Certification

Tools

G-Suite

Video Meeting Software

Spreadsheets

Job description

Certified Medical Assistant (North Carolina)

North Carolina

Boulder Care is looking for a Certified Medical Assistant (internally referred to as a Care Advocate) for a 100% remote, full-time position in North Carolina with multiple shifts available based on team needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About us

Founded in 2017, Boulder Care is a digital clinic offering long-term support and treatment for substance use disorders. Collaborating across medical, behavioral, and psychosocial dimensions, Boulder’s dedicated Care Teams deliver evidence-based care and help participants work toward their individual goals.

Boulder's model is grounded in value. Through innovative partnerships with leading national health plans like Blue Cross Blue Shield, Boulder’s progressive payment arrangements realign incentives to reward outcomes and reduce total cost of care. We can unlock billions of dollars for the US health system by ensuring patients who are gravely underserved today have the opportunity to get well.

Boulder Care is in an exciting stage of rapid growth, coming off a recent $35 million Series C round announced in May 2024, bringing total funds raised to roughly $85 million. Investors include Advance Venture Partners, First Round Capital, Laerdal Million Lives Fund, Qiming Venture Partners and Stripes among others.

About the role

The Care Advocate (CA) at Boulder Care is an important part of a collaborative team that works together to guide patients with substance use disorder throughout their treatment journey. You will serve as a passionate advocate on behalf of the participant. In partnership with the patient, you’ll navigate traditional systems to overcome access gaps, discontinuity, and stigma.

As a Care Advocate, you will be part of an integral team that supports patients and clinicians. Your ability to form lasting, high trust relationships will meaningfully impact experience and overall success in the program.

Work from the convenience of your own home, with the occasional call and weekend coverage expected. You will be supported by a clinical team (physicians, nurse practitioners, peer recovery specialists) and technology built to support both patients and our care teams in delivering these critical services.

Success in this role
Patient-Facing Functions - 50%

• Complete new patient intake prep
• Schedule and complete oral fluid test visits
• Complete and schedule Medication Adherence Monitoring (MAM) visits

Administrative Functions - 50%

• Review urine drug screen results and update chart
• Complete phone calls for any patient needs regarding care
• Communication with pharmacies for refills and authorizations
• Support clinician with patient care (referrals, records, letters, transition of care, etc.)

Requirements for the role

• A minimum of two years experience as a Certified Medical Assistant
• Minimum of one year experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, or peer coaching
• Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)
• Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows
• Extensive experience with scheduling and maneuvering through multiple schedules
• A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
• Knowledge of terminology used in healthcare, especially addiction medicine preferred
• Team-focused and collaborative. Advocates tirelessly for patients and Care Team members
• A dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards

Nice to have but not required

• Experience working remote / telemedicine strongly preferred
• Previous experience with Substance Use Disorder and Harm Reduction
• Lived experience with SUD or AUD recovery (your own or a loved one)
• Bilingual in English and Spanish

Work environment

• Changes to working location require pre-approval from People Operations and are not guaranteed
• Office Requirements: Boulder teammates working with sensitive information must have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards
• Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like

Expected hours of work
This is a full-time position expected to work 40 hours a week, M-F with multiple shifts available based on team needs.

Compensation
The pay for this position is $23 an hour and is eligible for our comprehensive benefits package below. To counter pay inequality and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to competitive markets.

• Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.

Some of Boulder’s amazing benefits for regular, full-time employees

• Contribution to meaningful, life-saving work!
• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services including MDLive, Talkspace, and EAP
• 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

Our mission
Based in science: Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual’s unique needs and goals.
Breaking down barriers: Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.
Grounded in empathy: Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together.

Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Due to privacy protocols, we are unable to employ individuals who are or have previously been patients at Boulder Care. If this applies to you, please discontinue this application. * Select...

Are you authorized to work in the United States without sponsorship? * Select...

Do you confirm that you have a dedicated and private workspace with a lockable door and high-speed internet? * Select...

Do you hold a valid medical assistant certification? Note: This is a requirement for the role. * Select...

Why are you interested in working at Boulder Care? *

Do you have professional experience working with Substance Use Disorder (SUD) patients? * Select...

If you answered 'Yes', please describe your experience working with SUD patients.

Do you have experience working telehealth and/or remote? * Select...

How much notice would you need to provide your current employer? *

Please select any and all shifts you are able to work (shifts are listed in EST but we are open to time zones from any approved state). *

Mon - Fri, 8am to 5pm EST

Mon - Fri, 9am to 6pm EST

Mon - Fri, 12pm to 9pm EST

How did you hear about us? * Select...

If you were referred by a Boulder Care employee, please list their name here.