Certified Medical Assistant

Workit Health; États-Unis; À distance; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

HIPAA-compliant workspace

Résumé du poste

Workit Health is seeking a dedicated Medical Assistant to support members across chat, email, and phone with compassionate, HIPAA-compliant care. You will relay member needs to providers, coordinate with pharmacies, and assist with prior authorizations to keep prescriptions smooth.

Ideal candidates hold an active National Medical Assistant Certification, have healthcare experience, and can work with diverse populations.

Qualifications

• Active National Medical Assistant Certification required.
• Experience working with diverse populations including Workit staff, members, family members, and vendors.
• Strong analytical ability.
• One or more years of healthcare experience and knowledge of medical terminology is preferred.
• Comfortable asking for support, help, and guidance as needed.
• Experience in substance use disorder treatment and/or behavioral health care is a plus.

Responsabilités

• Provide support to members via chat, email, and phone with high-quality service.
• Relay member needs to providers.
• Coordinate with pharmacies and complete prior authorizations to resolve prescription issues.
• Maintain HIPAA/compliance and confidentiality.
• Learn and maintain knowledge of our EHR, product, and communication platforms.
• Maintain a private workspace that supports HIPAA compliance.
• Be available during scheduled work hours and join video meetings as needed.
• Demonstrate empathy, compassion, and professionalism in all interactions.
• Adhere to schedule start and end times.

Connaissances

Customer service

Analytical ability

Healthcare experience

Medical terminology

Communication

Formation

National Medical Assistant Certification

Description du poste

Core Responsibilities:

• Communicating and providing support to members over chat, email, and phone using exceptional customer service.
• Relaying member needs to providers.
• Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
• Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
• Learning and maintaining knowledge of our EHR, product, and communication platforms.
• Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
• Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
• Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
• Adhering to schedule start and end times

Qualifications:

• Active National Medical Assistant Certification required
• Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
• Strong analytical ability.
• One or more years of healthcare experience and knowledge of medical terminology is preferred.
• Comfortable asking for support, help, and guidance as needed.
• Experience in substance use disorder treatment and/or behavioral health care is a plus.

$25 - $25 USD

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Equal Opportunities for Everyone, including Folks in Recovery:

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Aff…

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

AI Interview Policy:

At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential.

Privacy Policy:

Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy , which includes disclosures and rights under applicable U.S. privacy laws.