CERTIFIED MEDICAL ASSISTANT

Sanitas; Springfield (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare organization is seeking a dedicated Care Coach to support patients in managing chronic conditions. In this role, you will engage with patients through one-on-one encounters and group sessions, reinforcing care plans and promoting lifestyle changes. Your efforts will directly contribute to improving patient outcomes and ensuring a compassionate healthcare experience. Join a team that values respect and kindness, and make a meaningful impact in the lives of patients while working in a dynamic and supportive environment.

Qualifications

• Two years of Medical Assistant experience in a primary care setting.
• Graduation from a nationally accredited Medical Assistant program.

Responsibilities

• Promote patient care plan goals and conduct face-to-face visits.
• Accurately document patient information into the EMR system.
• Build trusting relationships with patients and provide coaching services.

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication Skills

Problem Solving

Detail-oriented

Scheduling Skills

Education

High School Diploma

Medical Assistant Program

Job description

Position Type

Full Time

2 Year Degree

Travel Percentage

Up to 5%

Job Shift

Job Category

Clinical Operations

Job Posting Date(s)

Start Date

12 / 27 / 2024

Description

Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education, and resources for our patients. We strive to attract professionals who believe in our mission and vision and are dedicated to serving our patients and their families by creating a memorable experience through compassion, respect, and kindness.

Job Summary

The Care Coach is a nationally certified medical assistant who works directly with patients in one-to-one encounters and group sessions to reinforce self-management of their chronic condition while closely monitoring their care plan goals.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promote Patient Care Plan goals and reinforce lifestyle modifications.
• Conduct face-to-face visits and group workshops within their assigned center.
• Ensure timely care for patients with Chronic Conditions, accommodating their preferred mode of learning.
• Collaborate with the Center to ensure patients complete their preventive care gaps (Care Gap Closure).
• Promote established care plan goals and reinforce lifestyle modification education.
• Participate in interdisciplinary care team meetings, including huddles, PODs, and direct communication with providers and the care team.
• Work with the Care Educator RN and the Care Team to discuss complex patient cases.
• Accurately document patient information into the EMR system.
• Ensure all health coaching activities are documented within our population health platform.
• Participate in health fairs and health promotion events, including Santias and FL Blue events.
• Build trusting relationships with patients and identify same-day patients who will benefit from care education.
• Provide coaching services at the point of care (POC).
• Complete a care plan for each patient enrolled in the Care Program.
• Create a personalized plan of care based on the chronic condition, lifestyle changes, and patient-provider goals.
• Ensure both the patient and care team are aware of healthcare goals and interventions established between the Health Coach and the patient.

Qualifications

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Education

• High school diploma or equivalent.
• Graduation from a nationally accredited Medical Assistant (MA) program.

Required Experience

• Two years of Medical Assistant experience in a primary care setting is required.

Required Licenses and Certifications

• Active MA national certification.
• Certified Clinical Health Coach (to be obtained within the first 4 months of employment).
• CPR / BLS for Healthcare Providers certification is required.

Required Knowledge, Skills, and Abilities

• Experience with Microsoft Word, Excel, PowerPoint.
• Excellent oral and written communication skills, with evidence-based data and etiquette.
• Ability to solve problems quickly and effectively for patients while achieving team goals.
• Detail-oriented to ensure report and data accuracy.
• Effective and organized scheduling skills for timely patient flow.
• Ability to manage stressful, fast-paced environments.
• Performs other duties as assigned by the Lead Educator RN and/or Center Manager.

Preferred Qualifications

• Experience in chronic disease education management is preferred.

This position does not handle physical money or negotiate contracts.

N / A

Budget Responsibilities

This position does not have budget responsibilities.

N / A

Languages

Advanced

Spanish

Preferred

Creole

Preferred

Travel

Required

This position requires some local travel to other facilities within the same area.

Physical Demands

The physical demands include working standing, walking, using hands to operate tools and equipment, exerting up to 50 pounds of force, reaching, bending, balancing, kneeling, crouching, crawling, pushing, and pulling. Vision abilities include close, distance, peripheral, depth perception, and focus adjustment.

Environmental Conditions

Inside environment with protection from weather but potential noise exposure. Possible outdoor weather conditions, loud noises, vibration, fumes, dust, odors, and mists.

Physical / Environmental Activities

Please indicate with an X the frequency for each activity based on the chart below. Select Not Required for non-essential physical demands.

Working Condition

Not Required

Occasionally

1-33%

Frequently

34-66%

Constantly

67-100%

Travel to multiple locations for work (meetings, events, conferences).

Exposure to outdoor weather conditions of cold, heat, wet, and humidity.

Exposure to loud noises, vibration, fumes, dust, odors, and mists.

Ascend and descend ladders, stairs, or other equipment.

Exposure to hazardous materials.