Certified Medical Assistant

Career Opportunities; San Antonio (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer match

Paid vacation and sick leave

Employer paid life and AD&D insurance

Employee Assistance Program

Flexible work environment

Critical illness coverage

Accident insurance

Identity theft protection

Pet insurance and more

Job summary

Career Opportunities seeks a Certified Medical Assistant (CMA) for the Defense Health Agency contract. The role supports enterprise tele behavioral health services, handling patient intake, eligibility verification, and data entry across CHCS, AHLTA and Genesis systems.

Responsibilities include scheduling, patient communication, and enrollment processing, with a focus on accurate medical records and adherence to privacy guidelines. On-site position with regular clinic operations.

Qualifications

• Graduate of a CMA program accredited by CAAHEP/ABHES or military medical services training.
• Current CMA certification or MT registration.
• One year of CMA experience after graduation.

Responsibilities

• Answer phones professionally and greet patients.
• Enter patient data into CHCS/Genesis and verify demographics.
• Verify eligibility in DEERS using two forms of identification.
• Schedule and process appointments; document insurance details.
• Maintain patient charts and HAIMS data entries.
• Assist with administrative tasks and prepare enrollment status updates.

Skills

Phone etiquette

Customer service

Medical terminology

Data entry

Education

CAAHEP/ABHES accredited CMA program

Military medical services training

Basic Life Support certification

Tools

CHCS

AHLTA

Genesis EHR

HAIMS

Microsoft Word

Microsoft Excel

TOLSM

Job description

Mahalo for your interest in this role Salary Range 45000 50000

Summary

In support of LAUKOAs Enterprise Tele Behavioral Health Clinical Services contract with the Defense Health Agency DHA we are seeking qualified candidates to fill our Certified Medical Assistant positions

Certified Medical Assistant CMA Duties

• Answer phones professionally greet and receive patients calling into the clinic
• The Virtual Medical Center provides Virtual Health services to multiple MTFs in the continental United States CONUS and outside contiguous United States OCONUS operating locations within the DOD
• The contractor may be required to rotate scheduled hours andor location periodically as mission requirements dictate
• In accordance with the National Patient Safety Guidelines the contractor is required to verify patient eligibility in the Defense Enrollment Eligibility Reporting System DEERS by using two forms of identification
• Verify appointment and enter patients data into Composite Healthcare System CHCS andor Genesis electronic health record
• When required ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment in accordance with clinical policies
• Manage appointment processing
• Bring any issues regarding eligibility to the attention of the clinic management for decisionPerform administrative procedures and process paperwork regarding insurance third party liability or other designated documentation regarding insurance coverage as requiredUse knowledge of medical terminology clinic standard operating procedures and various appointment templates to book and schedule patient appointments within the VMC Virtual Behavioral Health clinic guidelines
• Use CHCS AHLTA andor Genesis to perform appointment scheduling appointment cancellation scheduling follow up appointments end of date processing enrollment status verification and updating of select patient file data
• Conduct electronic health record end of day closure ensuring disposition of all the days clinic appointments andor resolve discrepancies to ensure correct workload accountability
• Assist patients requesting unscheduled examinations and obtain information regarding the nature of the medical problem; make appropriate disposition in accordance with clinic policy guidelines
• Instruct all patients on completion of data intake Part one assessments of provider intake forms and assist them as necessary
• Ensure records are accurately completed for scheduled patient appointments andor prepare record with required form for documentation before examination
• Prepare required forms andor lists for scheduled patient appointment inserting forms in corresponding patient medical record according to scheduled appointment time
• Instruct all patients on the registration and utilization of Tri Care On Line Secure Messaging TOLSM as necessary to include providing guidance on document uploads and clinic assignment
• File examination and test results in patient medical record
• Maintain patient charts as required to include filing of applicable forms or uploading documentation in the Health Artifact and Image Management Solution HAIMS system as well as retrieving documents from the TOLSM portal
• Assist with assembling preparing addressing and mailing out notifications to patients regarding documents pertaining to a patients medical care as directed by the department
• Compile data on patients treated at the clinic for workload recording and reconciliation
• Assist in monthly performance improvement audits and time analysis by pulling patient notes from medical records andor medical records for providers to conduct peer review audit of medical record documentation based on specified criteria as directed by clinic management
• Use Microsoft Word Microsoft Excel Microsoft Outlook Genesis andor Composite Health Care System CHCS to establish clinic appointment schedules create provider appointment templates and monitor and change appointment category as operationally required to facilitate access and as assignedapproved by supervisor
• Screen patient records for accuracy and medical readiness status is appropriate service specific platform

Qualifications

• DegreeEducation Certificate Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs CAAHEP or the Accrediting Bureau of Health Education Schools ABHES of the American Medical Technologists or a formal medical services training program of the United States Armed Forces
• Certifications in addition to Basic Life Support Certified Medical Assistant Only
• Current certification as a medical assistant by the American Association of Medical Assistants or Current registration by the American Medical Technologists
• Experience One year of experience as a Medical Assistant after graduation
• LAUKOA is an Equal OpportunityVEVRAA federal contractor All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law

Benefits

• medical dental and vision insurance
• a 401k program with employer match
• paid vacation and sick leave
• employer paid basic life and AD&D insurance
• an Employee Assistance Program
• and a flexible work environment
• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance and more

Additional Information

LAUKOA gives preference to internal candidates If no internal candidate meets our qualifications external candidates will be given consideration