Certified Medical Assistant

CHP Berkshires; Pittsfield (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Community Health Programs (CHP) in Berkshire County, MA, is seeking a Certified Medical Assistant to support clinicians across CHP sites. The CMA will assist with patient intake, vital signs, exams, EKGs, vaccines (where applicable), and clerical duties, with travel between practices as needed.

The successful candidate will have CMA certification, EMR experience, and strong communication. Weekend availability may be required, and a patient-centered, collaborative environment is emphasized.

Qualifications

• High school or equivalent - completion of accredited CMA program.
• Medical office experience is a plus as well as electronic medical records experience.
• Massachusetts Certified Medical Assistant Certification is required.

Responsibilities

• Welcome and escort patients to exam room; prepare patient for visit; accurately obtain and record patient vitals; assist providers with exams and procedures.
• May perform EKGs and prepare laboratory requests with accurate labels and records; deliver specimens and retrieve results; restock exam rooms.
• Administer vaccines (if CMA) and maintain professional certification/registration.
• Update service profiles to accommodate scheduling needs; answer calls; provide information and record messages; perform clerical duties as requested.
• Pre-register patients at appointment scheduling; triage information to support patient care plans; ensure follow-up bookings as required; cross-train for coverage.
• Maintain clinical protocols and CPR certification; annual review by supervising RN or trainer.

Skills

Customer service

Multitasking

Professionalism

Communication

Spanish (bonus)

Education

Massachusetts Certified Medical Assistant Certification

Tools

Electronic Medical Records (EMR) experience

Job description

Certified Medical Assistant

Community Health Programs | Berkshire County, MA

ABOUT CHP

Community Health Programs (CHP) is a community health center caring for people throughout the Berkshires. Our mission is to nurture and inspire healthy lives for people throughout the Berkshires by delivering exceptional and compassionate health care and family services.

THE ROLE

The Certified Medical Assistant (CMA) collaborates with and assists patients, physicians, nurse practitioners, registered nurses, and licensed practical nurses in executing the CHP mission and vision. The desired candidate has a pleasant and welcoming personality and is willing to travel to CHP's various practices in Berkshire County, if needed. This position may require some weekends. The Certified Medical Assistant contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP's mission, vision, and values and will adhere to compliance protocols as well as CHP's policies and procedures.

WHAT YOU'LL DO

• Welcome and escort patients to exam room; prepare patient for visit; accurately obtain and record patient's vital signs; perform patient intake to assist provider in directing patient care per written protocol; assist providers with exams, diagnostic or therapeutic procedures, as requested; direct patient following the visit.
• May perform EKGs on selected patients; prepare laboratory requests and ensure accurate labels and records on all specimens; deliver specimens to designated area; retrieve lab results and x-ray reports; clean and restock exams rooms following a visit as needed.
• Vaccine administration (only if CMA) and maintain professional certification/registration.
• Change/update service profiles to accommodate providers scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.
• Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow up booking required by patient care plan; cross train to provide backup patient services and reception duties.
• Have clinical protocols/competencies reviewed yearly by supervising RN or clinical trainer; maintain CPR certification.

WHAT YOU BRING

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in, when needed, and cross train for additional site coverage; respond promptly to requests for service and assistance; confidence in leading and instructing others; ability to delegate effectively.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Punctual and reliable; ability to maintain schedule commitments.
• Spanish speaking/bilingual is a plus.

QUALIFICATIONS & REQUIREMENTS

• High school or equivalent - completion of accredited Certified Medical Assistant program.
• Medical office experience is a plus as well as electronic medical records experience.
• Massachusetts Certified Medical Assistant Certification is required.

PHYSICAL & MENTAL REQUIREMENTS

The following are physical and mental demands which may or may not be applicable to this position.

Physical Demands

• Constant: Hearing, seeing, color vision, reading, math, oral and written communication.
• Frequent: Balancing, stooping, reaching, handling, depth perception, mechanical concepts, operating equipment.
• Occasional:
• Minimal:

Mental Demands

• Constant: Interpersonal skills, implementing, evaluating, organizing, handling, public contact, concentration.
• Frequent: Specifying, stressful situations.
• Occasional: Interpreting, consulting, analyzing, presenting, trauma/grief/death, decision-making.

Equipment Operated: Computers, copiers, printers, fans, calculators, various medical office equipment and supplies

WHY JOIN CHP?

• Mission-driven work: make a direct, everyday difference in the health of your neighbors and community.
• A team that has your back: join a work environment that is caring, collaborative, and innovative.
• Life in the Berkshires: live and work in a region known for its natural beauty, outdoor recreation, and vibrant arts and culture.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Community Health Programs is an Equal Opportunity Employer.