Certified Medical Assistant

Community Health Programs, Inc.; Illinois; On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Certified Medical Assistant to support patient care and collaborate with healthcare professionals. This role involves welcoming patients, assisting with exams, and maintaining compliance with protocols. The ideal candidate is professional, organized, and has a positive attitude. Bilingual skills are a plus, and some travel may be required.

Qualifications

• Completion of accredited Certified Medical Assistant program required.
• Medical office experience and electronic medical records experience are a plus.

Responsibilities

• Welcome and escort patients; prepare for visits and record vital signs.
• Perform EKGs, maintain lab records, and assist with exams.
• Answer patient calls and ensure timely responses to inquiries.

Skills

Interpersonal Skills

Professionalism

Bilingual (Spanish)

Education

High School Diploma

Certified Medical Assistant Program

Massachusetts Certified Medical Assistant Certification

Job description

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The Certified Medical Assistant collaborates with and assists patients, physicians, nurse practitioners, registered nurses, and licensed practical nurses in executing the CHP mission and vision. The desired candidate has a pleasant and welcoming personality and is willing to travel to CHP's various practices in Berkshire County, if needed. This position may require some weekends. The Certified Medical Assistant contributes to a work environment that is caring, collaborative, and innovative. This person will support CHP's mission, vision, and values and will adhere to compliance protocols as well as CHP's policies and procedures.

Certified Medical Assistant Essential Duties and Responsibilities:

1. Welcome and escort patients to exam room; prepare patient for visit; accurately obtain and record patient’s vital signs; perform patient intake to assist provider in directing patient care per written protocol; assist providers with exams, diagnostic or therapeutic procedures, as requested; direct patient following the visit.
2. May perform EKG's on selected patients; prepare laboratory requests and ensure accurate labels and records on all specimens; deliver specimens to designated area; retrieve lab results and x-ray reports; clean and restock exams rooms following a visit as needed.
3. Vaccine administration (only if CMA) and maintain professional certification/registration.
4. Change/update service profiles to accommodate providers' scheduling needs; answer, screen, and route outside calls as necessary; supply information to callers and record messages; perform clerical duties as requested; communicate with outside agencies as directed by provider.
5. Answer patient calls/messages to ensure timely response to their issues/inquiries; pre-register patient at the time of appointment scheduling; accurately obtain information to ensure patient is appropriately triaged per protocol; ensure follow-up booking required by patient care plan; cross-train to provide backup patient services and reception duties.
6. Have clinical protocols/competencies reviewed yearly by supervising RN or clinical trainer; maintain CPR certification.

Competencies:

• Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
• Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
• Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; respond promptly to requests for service and assistance; lead and instruct others confidently; delegate effectively.
• Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
• Ability to calculate figures and amounts; solve practical problems; interpret instructions in written, oral, diagram, or schedule form.
• Punctual and reliable; maintain schedule commitments.
• Spanish speaking/bilingual is a plus.

Essential Skills and Qualifications:

• High school diploma or equivalent.
• Completion of accredited Certified Medical Assistant program.
• Medical office experience and electronic medical records experience are a plus.
• Massachusetts Certified Medical Assistant Certification is required.

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