Certified Emergency Telecommunicator

Berkeley County Emergency Communications; Martinsburg (WV); Presencial; USD 61.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hiring incentive

Descripción de la vacante

NENA in Martinsburg, WV seeks a full-time 911 Telecommunicator to handle emergency calls for Berkeley County. The position requires certification and the ability to stay calm under stress while delivering critical pre-arrival instructions and rapid dispatch support.

The role uses CAD and other dispatch software, with 12-hour shifts and varying schedules. Competitive pay with built-in overtime, and a $10,000 hiring incentive for IAED-certified applicants. Equal opportunity employer.

Formación

• Excellent keyboarding and spelling skills.
• Basic computer and data processing skills.
• Experience with CAD is preferred.
• Remain calm in a high-stress environment.
• Communicate effectively with coworkers, public, and media.
• Work independently or as part of a team.
• Read maps and give directions.

Responsabilidades

• Receives all 911 calls for Berkeley County.
• Refers non-emergency requests to the correct telephone number.
• Processes fire, medical, and police emergencies using CAD and provides rapid dispatch.
• Provides emergency pre-arrival and post-dispatch instructions by phone.
• Records a daily log of 911 calls and uses CAD.
• Maintains records of fire, EMS, and law enforcement activity.
• Operates communications equipment and software including CAD, mapping, and TDD.
• Assists with compiling reports and statistics as required.
• Handles after-hour public works calls and notifies supervisors.
• Performs related work as required.

Conocimientos

Keyboarding

Basic computer skills

CAD System experience

Calm under pressure

Communication with public

Teamwork

Map reading

Educación

High School Diploma or equivalent

IAED Certification in Emergency Dispatch

Herramientas

CAD System

Descripción del empleo

FLSA STATUS: Non-Exempt

LOCATION: MARTINSBURG, WV

JOB TYPE: Full-Time

SCHEDULE: 12-hour shifts, schedule varies

SALARY:
$60,577 Salary, $64,273 Salary Including Built In Overtime & Holiday Pay
*Starting grade and salary within the grade is commensurate with education, certification, and experience*

*For IAED Certified Telecommunicator Applicants Only *

There is a $10,000 hiring incentive offered to applicants who meet all the following requirements:

• High School Diploma or equivalent
• Prior completion of a forty (40) Hour "Basic Telecommunicator Training Course"
• Currently Certified in International Academy of Emergency Dispatch Emergency Medical, Fire & Police Dispatch
• At least one year of prior experience as an emergency telecommunicator

Any applicant that does not meet all criteria listed above will be considered for the Entry Level 911 Call Taker position.

ESSENTIAL TASKS

• Receives all 911 calls for Berkeley County.
• Refers non-emergency requests to the correct telephone number.
• Receives reports of fire, medical, and police emergencies and utilizes Computer-Aided Dispatch (CAD) to process the information while providing rapid delivery of emergency services.
• Provides emergency medical, fire, and police Pre-Arrival and/or Post-Dispatch instructions over the telephone.
• Records a daily log of 911 calls and utilizes Computer Aided Dispatch (CAD)
• Maintains records of fire, EMS, and law enforcement activity.
• Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol, mapping software, Telecommunications Device for the Deaf (TDD), etc.
• Assists with compilation of various reports and statistical data as required or upon request.
• Receives calls related to after-hour public works matters and notifies appropriate supervisors.
• Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent keyboarding and spelling skills.
• Basic computer and data processing skills.
• Must be intuitive to computer software, experience in Department's Computer Aided Dispatch (CAD) System is preferred.
• Ability to remain calm, in an extremely stressful environment.
• Ability to get along with, and to successfully communicate with co-workers, the public, and media representatives.
• Ability to work both independently and as part of a team.
• Ability to accurately read maps and to give directions.

**Comparable training and experience may be substituted for the minimum qualifications**

Criminal records check and detailed background investigation will be included as a pre-employment contingency.

SPECIAL REQUIREMENTS

• 1. Possession of a valid Driver's License.
• 2. Subject to random drug testing.
• 3. Some schedule flexibility will be required occasionally.

PHYSICAL REQUIREMENTS

Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls.

Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.

NOTE: Hearing tests are included in pre-employment physicals and will be given to employees in this classification on a regular basis.

BERKELEY COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

The Berkeley County Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.