Certified Diabetes Patient Educator (Virtual Remote) -West

IQVIA; Phoenix (AZ); On-site; USD 102,000 - 113,000; Full time

Job summary

IQVIA is seeking a Virtual Patient Educator to educate patients on diabetes treatments and support them in starting and managing their therapy. This role involves one-on-one education via phone, video, email and SMS, strictly following program guidelines; it does not provide medical advice.

A dedicated home workspace and strong patient communication are essential. The ideal candidate has a healthcare credential such as a CDE/CDCES or BSN, excellent documentation, and ability to work

Qualifications

• Bachelor's degree and/or BSN required.
• 3+ years as a Certified Diabetes Educator (CDE) or CDCES.
• Experience with diabetes care and direct patient education.

Responsibilities

• Provide education about diabetes treatments and resources to help patients begin and manage therapy.
• Engage in one-on-one communications with enrolled patients via phone, video, email and SMS following program guidelines.
• Maintain accurate documentation and demonstrate strong interpersonal communication.

Skills

Bilingual English/Spanish

Excellent communication

Time management

Presentation skills

Independent/fast-paced work

Relationship building

MS Office proficiency

Education

Bachelor's degree or BSN

Tools

MS Office

Telephony platform

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that we are currently looking for a Virtual Patient Educator to join our team. The Virtual Patient Educator will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in one‑on‑one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Virtual Patient Navigators do not provide medical advice or work clinically within this role.

Job Responsibilities

• Must work from a dedicated workspace in their primary home residence
• Experience with direct patient interaction and support for persistence and compliance
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills
• Demonstrated ability to work independently fast-paced work environment
• Demonstrated ability to build relationships with customers and cross‑functional partners
• Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
• Excellent documentation accuracy
• Drive and enthusiasm for supporting patients
• Excellent listening and problem‑solving skills

Schedule

• Monday‑Friday, 11:00 AM-8:00 PM ET. Schedule flexibility is required based on business needs.

Required Qualifications

• Bachelor's degree and/or BSN
• 3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
• Complete understanding and application of principles, practices, and standards in diabetes care directly with patients

Preferred Qualifications

• Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related
• Contact Center Experience using a telephony platform is strongly
• Motivational Interviewing experience
• Bilingual (fluency in Spanish and English)

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $102,000 - $113,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.