Certified Diabetes Patient Educator (Virtual Remote) -West

IQVIA LLC; Northborough (MA); Remote; USD 102,000 - 113,000; Full time

Job summary

IQVIA LLC is seeking a Virtual Patient Educator to provide education on specific diabetes treatments and patient resources from a home-based setup in the United States. The role involves one-on-one interactions with enrolled patients by telephone, video, email, and SMS while strictly following program guidelines and without providing clinical medical advice.

Required qualifications include a Bachelor's degree (or BSN) and 3+ years as a CDE or CDCES, with bilingual Spanish/English a plus.

Qualifications

• Bachelor's degree and/or BSN.
• 3+ years as a CDE or CDCES.
• Complete understanding and application of diabetes care standards.

Responsibilities

• Conduct one-on-one patient education via phone/video/email.
• Support persistence and adherence to diabetes care plans.
• Demonstrate time management and prioritization.
• Deliver clear, effective presentations and communications.
• Build relationships with customers and cross-functional partners.

Skills

Patient education

Time management

Verbal communication

Cross-functional collaboration

Motivational interviewing

Education

Bachelor's degree or BSN

Certified Diabetes Educator (CDE)

Certified Diabetes Care and Education Specialist (CDCES)

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that we are currently looking for a Virtual Patient Educator to join our team. The Virtual Patient Educator will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. Virtual Patient Navigators are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Virtual Patient Navigators do not provide medical advice or work clinically within this role.

Job Responsibilities

• Must work from a dedicated workspace in their primary home residence
• Experience with direct patient interaction and support for persistence and compliance
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
• Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills
• Demonstrated ability to work independently fast-paced work environment
• Demonstrated ability to build relationships with customers and cross-functional partners
• Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)
• Excellent documentation accuracy
• Drive and enthusiasm for supporting patients
• Excellent listening and problem-solving skills
• Schedule: Monday-Friday, 11:00 AM-8:00 PM ET.
• Schedule flexibility is required based on business needs.

Required Qualifications

• Bachelor's degree and/or BSN
• 3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES)
• Complete understanding and application of principles, practices, and standards in diabetes care directly with patients

Preferred Qualifications

• Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare related
• Contact Center Experience using a telephony platform is strongly
• Motivational Interviewing experience
• Bilingual (fluency in Spanish and English)

Note: This role is not eligible for visa sponsorship.

Candidates must have authorization to work in the US without the need for sponsorship.

#LI-CES #LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $102,000 - $113,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.