Certified Appliance Service Technician Tiffin and Findlay Area

Ralphs Joy of Living; Tiffin (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Ralph's Joy of Living in Tiffin, OH is hiring an experienced Appliance Service Technician to install, maintain, and repair home appliances in customers' homes and to grow the business by identifying opportunities for additional work.

You will hold current appliance technician certification, diagnose and repair major appliances, own basic tools, and commute to the Tiffin or Findlay area. A professional, courteous presence and tablet-based tech comfort are required.

Qualifications

• Current appliance technician certification is required.
• Proven hands-on experience diagnosing and repairing major household appliances.
• Comfortable using tablet-based technology and commuting to local area.

Responsibilities

• Install home appliances and equipment in customers' homes.
• Diagnose and repair appliances (refrigerators, ranges, ovens, dishwashers, washers, dryers).
• Provide cost estimates and collect payments for work performed.
• Order and track parts and schedule follow-up visits.
• Maintain a clean, organized service vehicle and follow safety procedures.

Skills

Appliance certification

Hand tools

Tablet-based tech

Driver's license

Customer-facing presence

Tools

Tools toolkit

Job description

Why Ralph's Joy of Living

We are a family owned business right here in Tiffin, and our customers have been with us for generations. That loyal customer base means a steady, predictable flow of service work instead of feast-or-famine weeks, and our performance bonus means the better you are at your craft, the more you take home. If you are a certified appliance tech in the Tiffin or Findlay area who is tired of being a number at a national chain, come talk to us.

Job Summary

Ralph's is hiring an experienced, certified Appliance Service Technician to join our service team. You will be the face of our store in our customers\' homes, installing, maintaining, and repairing appliances with the quality and care our name is built on. You also help grow the business by spotting opportunities for additional work. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

What You\'ll Do

• Install home appliances and equipment
• Accurately diagnose and repair appliances in the customer\'s home, including refrigerators, ranges, cooktops, wall ovens, dishwashers, washers, and dryers
• Complete both warranty and non-warranty service calls, documenting findings, parts, and labor accurately
• Provide cost estimates for repairs and installations, and collect payment or payment information for work performed
• Order and track parts, then follow up with customers to schedule return visits
• Keep your service vehicle clean, organized, and properly stocked
• Follow all safety procedures for electrical, gas, and refrigerant work
• Cross-train and help out in related positions as needed

What You Bring

• Current appliance technician certification is required (NASTeC, PSA/UASA, EPA Section 608, or manufacturer factory certification)
• Proven hands-on experience diagnosing and repairing major household appliances
• You live in or can commute daily to the Tiffin or Findlay, Ohio area
• A professional, courteous presence in customers\' homes
• Your own basic set of hand tools
• Valid driver\'s license with a clean record
• At least 18 years of age
• Comfortable using tablet-based technology

Physical Requirements

• Ability to safely lift up to 50 pounds on a repetitive basis and up to 100 pounds occasionally without assistance, and the physical ability to perform strenuous work under varied circumstances
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear