CERTIFIED - 911 Communications Officer Call Taker (Temporary No Benefits)

City of Roanoke, Virginia; Virginia (IL); On-site; USD 30,000 - 42,000; Part time

Job summary

The City of Roanoke, Virginia is seeking a VA STATE CERTIFIED and experienced 911 Communications Officer to work as a part-time call taker. The role requests Basic Dispatcher, VCIN Operator, and NCIC/EMD certifications alongside a high school diploma or GED.

A valid driver’s license and reliable transportation are required. Receives emergency and non-emergency calls, performs CAD work, and ensures compliance with regulations.

Qualifications

• Must hold VA state Basic Dispatcher certification.
• VCIN Operator certification required.
• High school diploma or GED required.

Responsibilities

• Answer Administrative and emergency calls accurately and professionally.
• Perform computer aided dispatching for law enforcement, fire, EMS, and HazMat.
• Comply with local, state, and federal regulations while handling calls.
• Initiate calls to personnel or wrecker services as directed by officers.
• Provide routine information and directions to callers and dispatch messages.
• Monitor weather radio and alert personnel of inclement conditions.

Skills

Basic Dispatcher

VCIN Operator

NCIC Knowledge

EMD/Medical Dispatch

Education

High School Diploma or GED

Virginia DCJS Certification

Job description

The City of Roanoke is seeking a VA STATE CERTIFIED and experienced 911 Communications Officer to work as a part-time call taker.

The preferred candidate must be certified as a Basic Dispatcher, VCIN (Virginia Criminal Information Network) Operator and possess a high school diploma or general education degree (GED). The preferred candidate must also possess a valid driver's license; have reliable transportation and no criminal record.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

SUMMARY

Receives incoming emergency and non-emergency calls for fire, rescue and other emergency and non-emergency personnel and services in an accurate, timely and professional manner and performs related work as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

• Answers the Administrative telephone; provide information and assistance as requested and/or forward calls to appropriate personnel; takes message as necessary.
• Performs computer aided dispatching work, including receiving emergency and non-emergency calls for law enforcement, fire, EMS and HazMat response.
• Handles call in a professional and timely manner and in compliance with all pertinent local, state and federal regulations.
• Initiates calls to persons at the request of officers; calls wrecker companies as directed.
• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc.
• Monitors weather radio and alerts appropriate personnel of potential inclement conditions.
• Gives medical advice via telephone when needed and adheres to adopted standards.
• Receives and disseminates information through the use of data terminal linked to the Virginia Criminal Network, that links to other State and Federal criminal information.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Basic Dispatch Certification through Virginia DCJS (Department of Criminal Justice Services), VCIN (Virginia Criminal Information Network) Operator, NCIC (National Crime Information Center) and EMD (Emergency Medical Dispatch). Must possess a high school diploma or general education degree (GED) and possess a valid driver's license.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) supplemented by continuing education with some computer classes.