911 Communications Officer I (Temporary No Benefits)

City of Roanoke, Virginia; Roanoke (VA); On-site; USD 21,000 - 32,000; Part time

Job summary

The City of Roanoke is seeking a part-time 911 Communications Officer to dispatch police, fire, rescue and public works units and relay information to the public and emergency personnel.

The role requires a high school diploma or GED with some computer coursework, and bilingual Spanish/English speakers are encouraged to apply. Candidates must complete a paid 12-14 week academy and obtain required certifications.

Qualifications

• High school diploma or GED with some computer classes.
• Bilingual Spanish/English encouraged to apply.
• Police security clearance required.

Responsibilities

• Dispatches police, fire, rescue and public works units.
• Relays information to the public and emergency services.
• Receives complaints and ensures timely responses.
• Maintains radio and teletype logs.
• Monitors communications and coordinates units as needed.

Skills

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Radio dispatch system

Teletype/teletype log

Data terminal (VJan)

Job description

The City of Roanoke is seeking PART-TIME 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services personnel. High school diploma or general education degree (GED) supplemented by continuing education with some computer classes. Bilingual, Spanish/English speakers encouraged to apply.

Candidate must be available to attend a paid 12-14 week academy and receive all necessary certifications. Following demonstrated proficiency in call taking, employees may be eligible to progress to dispatching responsibilities upon successful completion of required training, certification and approval.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

SUMMARY

Dispatches police, fire, rescue and public works equipment and personnel usually in response to emergency situations and disseminates information to the general public and emergency services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receives complaints in person or by phone and elicits appropriate information to ensure a timely response
• Receives and transmits messages by radio and maintains radio log on shift work
• Monitors teletype traffic, sends teletype messages, and maintains teletype log
• Receives accident and ambulance calls
• Dispatches City vehicles and personnel where and when needed
• Takes telephone calls concerning complaints, passes information on to appropriate units and makes record of calls
• Maintains status boards relative to availability of emergency service units
• Receives and disseminates information thru the use of a data terminal linked to the Virginia Crime Information Network
• May provide assistance in the operating procedures and practices to new employees in an on-the-job training situation
• Dispatches and monitors pursuant to the "Emergency Medical Services System"

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) supplemented by continuing education with some computer classes.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare routine reports and correspondence. Ability to communicate orally and in writing.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have police security clearance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.