Certification & Testing Coordinator (Hybrid)

THE NATIONAL SOCIETY OF PROFESSIONAL ENGINEERS; Alexandria (VA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The National Society of Professional Engineers is seeking a Certification Associate to join our certification and testing division (NICET). This hybrid role is based at our corporate location in Alexandria, VA and supports certification activities, candidate documentation, and customer inquiries.

The ideal candidate will have an associates degree or equivalent experience and strong MS Office skills, with duties including document processing, data management, and exam coordination.

Qualifications

• Associates degree preferred, or the equivalent education/experience.
• Experience in general office administration, basic accounting and data management, and customer service.
• Proficiency with Microsoft Office 365, especially Word, Excel, and Outlook.

Responsibilities

• Process certification and recertification documents for approved candidates - generating requested printed documents for mailing and demographic updates.
• Maintain documents, certification and recertification activity status and tracking devices and reports; file, locate, retrieve, and process candidate documents.
• Provide customer service via phone, written correspondence, and email requests within designated timeframe.
• Coordinate exam delivery with test administration vendor, including special accommodations or group testing.
• Process department mail and electronic documents related to applications, evaluation, certification, and recertification.
• Process and proof outgoing departmental correspondence.
• Assist with verification of bank transactions and maintenance of fiscal records.
• Perform other duties as assigned; occasional travel.

Skills

Customer service

Office administration

English proficiency

Data entry

Education

Associates degree preferred in business administration/related field

Tools

Microsoft Office 365

Job description

The National Society of Professional Engineers is seeking a Certification Associate to join our certification and testing division (NICET). This hybrid role is based at our corporate location in Alexandria, VA and supports certification activities, candidate documentation, and customer inquiries.

The ideal candidate will have an associates degree or equivalent experience and strong MS Office skills, with duties including document processing, data management, and exam coordination.