Certification Specialist

Bienville Basin Apartments, New Orleans, LA; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Coverage

Competitive Pay

Paid Time Off

Career Growth

Team Perks

Job summary

HRI Properties’ HRIM division seeks a Certification Specialist in New Orleans to manage move-in files, conduct tenant interviews, perform background checks, and coordinate third-party verifications for lease and certification signing.

The role requires compliance experience, strong communication skills, and the ability to work in a high-volume setting. Knowledge of LIHTC/HUD programs and Yardi/Elite systems is a plus; some weekend hours may be required.

Qualifications

• Must have compliance experience in the related industry.
• Ability to operate on a deadline-driven schedule and prioritize various tasks.
• Ability to work in a high-volume and fast-paced environment.
• Excellent verbal and written skills are required.
• Knowledge of LIHTC, HOME, and HUD programs is a plus; COS or HCCP certification is preferred.

Responsibilities

• Process all applicant files for move-in by conducting household interviews and documenting information on the application.
• Complete background screenings and obtain third-party verifications.
• Track responses and submit files for approval.
• Prepare files for lease and certification signing.
• Begin processing the recertification 120 days before the effective date.
• Send annual recertification notices and follow up until completion (including home visits).
• Ensure all recertifications are completed at least 30 days before lease expiration.
• Maintain all files (digital and paper).
• Maintain transfer waiting lists and eviction tracker.
• Enter data in Yardi and Elite, HANO’s systems.
• Track unit inspections and conduct inspections as needed.
• Assist property staff with answering phone lines.
• Create work orders for maintenance issues.
• Perform other duties as assigned.

Skills

Compliance experience

Deadline-driven

Multitasking

Communication skills

Self-starter

LIHTC/HUD knowledge

Education

COS or HCCP certification

Tools

Yardi

Elite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Certification Specialist

Company Overview

Established over thirty-five years ago in New Orleans, Louisiana, HRI Properties (HRI) is a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI Properties is vertically integrated and has expertise in development, construction, design, governmental relations, environmental matters, historic landmark designation, and property management.

HRI Management, LLC (HRIM) is the multi-family property management entity within HRI Properties. HRIM manages a diverse portfolio of fifty-three multi-family developments consisting of five thousand units that offer luxury, affordable, and mixed-income living opportunities and over two hundred thousand square feet of office/retail space in a five-state area for HRI Properties, HRI Communities, and third-party property owners.

At HRIM, our long-term track record of success is attributable to our associates and their impact on the communities we manage. Our team is as diverse and unique as our property portfolio mix, and we are proud to have one of the highest employee tenure records in our industry. We welcome and embrace all ethnicities, cultures, ages, and lifestyles, and hire individuals who can choose where they want to work. Because of our reputation and company culture, they have decided to work at HRIM.

Summary

The Certification Specialist is responsible for processing all applicant files for move‑in by conducting household interviews, ensuring all information is correctly listed and documented on the application, completing background screenings, obtaining third-party verifications, tracking responses, submitting for approval, and preparing files appropriately for lease and certification signing.

Job Responsibilities

• Responsible for processing all recertifications and interims by conducting household interviews and ensuring all information is correctly listed and documented on recertifications
• Obtain third‑party verifications, track responses, and submit files for approval
• Prepare files appropriately for lease and certification signing
• Begin processing the recertification 120 days before the recertification effective date
• Send annual recertification notices to tenants and follow up as required until recertification is completed, which includes conducting home visits
• Ensure that all recertifications are completed at least 30 days before lease expiration
• Ensure all files, both digital and paper, are always properly maintained
• Maintain accurate, up-to-date status of transfer waiting lists and eviction tracker
• Ensure all required information is uploaded/entered in Yardi and Elite, HANO’s public housing monitoring system
• Track the unit inspections and be available to conduct unit inspections as needed
• Assist property staff with answering property phone lines
• Create work orders when a resident notifies your office of maintenance issues
• Perform other duties as assigned

Qualifications

• Must have compliance experience in the related industry
• Ability to operate on a deadline-driven schedule and prioritize various tasks
• Ability to work in a high-volume and fast-paced environment
• Excellent verbal and written skills are required
• Must comply with regulatory agreements and possess critical thinking, evaluation, and analytical skills
• Knowledge of LIHTC, HOME, and HUD programs is a plus. Compliance certification, such as COS or HCCP, is preferred
• Must be able to work some weekends and extended hours
• Must be a self-starter and can effectively multitask

Physical Requirements

• Prolonged periods sitting at a desk, working on a computer, standing, walking, conducting tours, and meeting with tenants
• Must be able to lift, carry, position, or move up to 20 lbs. at a time
• Requires manual dexterity with normal hand/finger movement and coordination
• Ability to walk for long periods, including climbing flights of stairs in various weather conditions

"We don’t just offer a job—we offer a lifestyle! Join our team and enjoy amazing perks that make work-life balance a reality."

Comprehensive Health Coverage – Medical, dental, and vision because your well-being matters.
Competitive Pay – We reward hard work with generous compensation.
Paid Time Off & Holidays – Plenty of time to relax, recharge, and enjoy life outside of work.
Career Growth & Learning – Training, mentorship, and tuition assistance to help you grow.
Team Culture & Perks – Team events, wellness programs, employee discounts, and more!