Certificate Specialist

Marsh McLennan Agency; Anchorage (AK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency seeks a Certificate Specialist on the Leadbetter team to issue certificates of insurance for the BI department. The role focuses on accurate reflect of coverages and policy terms, handling requests, and maintaining client files.

Responsibilities include processing certificates daily, reviewing policies for limits and deductibles, producing Word/Excel documents, and delivering excellent customer service.

Qualifications

• A high school diploma and 1 year experience in a professional office setting performing duties which required a high level of attention to detail.
• Obtain and maintain a valid Alaska Business Insurance License.
• Proficient in Microsoft Office software with the ability to operate standard office equipment.
• Skill in organizing resources and establishing priorities.
• Ability to work in a supporting role with a variety of associates.
• Demonstrate the ability to resolve problems and present results neatly, with clarity and precision in oral and written form.

Responsibilities

• Administer all aspects of certificates: Process and issue certificates of insurance daily which accurately reflect coverages and policy terms based upon written requests
• Review client policies to determine proper limits, coverages, and deductibles
• Copy and distribute/mail documents when requested
• Maintain client files in document management system
• Maintain client portal records as it pertains to certificates
• Assist in the processing of final audits
• Produce Word and Excel documents and spreadsheets to maintain records
• Provide excellent customer service
• All other duties as assigned

Skills

Attention to detail

Communication

Problem solving

Organizational skills

Customer service

Education

High school diploma

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

BI - Certificate Specialist

Department: Business Insurance
Status: Non-Exempt

Summary

As a Certificate Specialist on the Leadbetter team, the primary focus is to issue certificates of insurance for the BI department in accordance with the objectives and procedures outlined by the director of client services and the business insurance trainer.

Responsibilities

• Administer all aspects of certificates:
  • Process and issue certificates of insurance daily which accurately reflect coverages and policy terms based upon written requests
  • Review client policies to determine proper limits, coverages, and deductibles
  • Copy and distribute/mail documents when requested
  • Maintain client files in document management system
  • Maintain client portal records as it pertains to certificates
  • Assist in the processing of final audits
• Produce Word and Excel documents and spreadsheets to maintain records
• Provide excellent customer service
• All other duties as assigned

Qualifications

• A high school diploma and 1 year experience in a professional office setting performing duties which required a high level of attention to detail.
• Obtain and maintain a valid Alaska Business Insurance License.
• Proficient in Microsoft Office software (Word, Excel, and Outlook) with the ability to operate standard office equipment is required.
• Skill in organizing resources and establishing priorities.
• Ability to work in a supporting role with a variety of associates.
• Demonstrate the ability to resolve problems and present results neatly, with clarity and precision in oral and written form.

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.