Client Administrator

Marsh McLennan Agency; Anchorage (AK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement and professional

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency in Anchorage, Alaska, is seeking a Client Administrator I (non-exempt, on-site) to support Client Executives and clients in maintaining insurance policies per the Business Insurance manual.

The role emphasizes processing paperwork, managing documents in the agency system, and handling invoices, endorsements, and audits with attention to detail and strong communication.

Qualifications

• A high school diploma and 1-2 years insurance related experience or professional office experience.
• Obtain and maintain a valid Alaska Business Insurance License.
• Obtain a Surplus Lines License in the first 2 years.
• Achieve an AINS or INS Designation and pursue continuing education in insurance.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong oral and written communication with strong customer service orientation.

Responsibilities

• Process paperwork for new and renewal business, including prep of Acord forms.
• Maintain client level details in agency management system.
• Binders; manage renewal certificates, policies, invoices, endorsements, audits.
• Perform account reconciliations and related tasks.

Skills

Communication

Customer service

Attention to detail

Team collaboration

Education

High school diploma

Alaska Business Insurance License

Surplus Lines License

AINS/INS designation

Tools

ImageRight

Sagitta

Microsoft Office

Job description

Client Administrator I

STATUS: NON-EXEMPT

DEPARTMENT: BUSINESS INSURANCE

LOCATION: ANCHORAGE, ALASKA (ONSITE POSITION)

SUMMARY: As a Client Administrator I on the Spindler-Barios team, the primary focus is to provide technical support to Client Executives and clients in maintaining insurance policies in accordance with the objectives and procedures outlined by the Business Insurance manual and by the Director of Client Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process paperwork for new and renewal business to include:
• Prep Acord forms and other documents required for a submission.
• Maintain client level details in agency management system.
• Binders
• Management and production of renewal certificates
• Policies
• Invoices
• Finance agreements
• Endorsements
• Audits
• Perform account reconciliation.

WITH MORE EXPERIENCE:

• Assist in the processing of final audits.
• Become proficient in the use of technology systems, software, and tools such as ImageRight and Sagitta
• Establish and maintain positive and effective working relations with other associates and clients.

EDUCATION AND/OR EXPERIENCE:

• A high school diploma and 1-2 years insurance related experience or professional office experience.
• Obtain and maintain a valid Alaska Business Insurance License.
• Obtain a Surplus Lines License in the first 2 years.
• Achieve an AINS or INS Designation and have willingness to pursue continuing education in the form of insurance designations and professional development training.
• Must be proficient in Microsoft Office software (Word, Excel, and Outlook)
• Must maintain a high attention to detail when working at a varying pace and managing multiple tasks with adjusting priorities.
• Strong oral and written communication skills and the ability to work with all levels of staff.
• Strong customer service orientation (internal customer focus).

VALUABLE BENEFITS:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.