Cerner Technical Consultant

TechDigital Group; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

TechDigital Group is seeking an Onshore Cerner Technical Consultant based in Dallas, Texas. The ideal candidate will have extensive experience in AMS support within large healthcare environments, focusing on SLA and KPI based delivery.

The role requires strong functional breadth in Cerner and capabilities in ITIL SCRUM operations. Responsibilities include incident resolution and management of SLAs, ensuring compliance with healthcare standards.

Qualifications

• Experience in performing AMS support for large healthcare.
• Preferred experience in a delivery role with large US healthcare.
• Knowledge of ITIL processes including Incident, Problem, Change Management.

Responsibilities

• Resolve incidents and service requests as per RITM standards.
• Prepare and present root cause analyses and problem management.
• Manage SLAs and track performance metrics.

Skills

Cerner Functional Breadth

AMS support experience

SLA & KPI based delivery

ITIL SCRUM operations

Project delivery experience

Job description

Mandatory Skills: Charges and Patient Accounting

• Onshore Cerner Technical Consultant must have experience in performing AMS support for large healthcare including SLA & KPI based delivery, ITIL SCRUM based Operations and project delivery experience. Strong Cerner Functional Breadth, preferred experience in Delivery Role with Large US Healthcare

Core functional domains:

• Registration / ADT
• Charge Services / Patient Accounting
• Clinical modules (FirstNet, CareAware, Nursing)
• Ancillaries (PathNet, RadNet, Pharmacy – at least dependency‐level)
• Core Security (access, roles, audits)
• AMS Operations & ITIL
  • Incident, Problem, Change, Request (ITIL v3/v4)
  • P1/P2 management and RCA ownership
  • SLA/SLO tracking and reporting
  • Knowledge deflection and incident trend reduction
  • On‑call / after‑hours coverage model
• Security, Access & Compliance Awareness

Resolution of Incidents and Service Requests (RITM), preparing and presenting RCAs and problem and Knowledge Management.