Cerner Millennium Support Engineer — HealthTech, Equity Eligible

Emerson Electric Co; United States; On-site; USD 52,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Paid holidays

Employee Stock Purchase Plan

Job summary

Oracle Health is seeking an experienced Technical Support Engineer to join our team, focusing on Cerner Millennium solutions for healthcare clients. You will investigate, troubleshoot, and resolve complex issues while delivering exceptional support in a fast-paced environment.

The ideal candidate has 3+ years with Cerner Millennium, preferably in Pharmacy, Radiology, EDM, or CAMM, and a customer-first mindset to collaborate across teams and improve support processes.

Qualifications

• 3+ years of Cerner Millennium experience.
• Experience supporting Pharmacy, Radiology, EDM, or CAMM solutions.
• Healthcare industry experience is desirable.

Responsibilities

• Provide technical support for Oracle Health (Cerner Millennium) applications, troubleshooting and resolving moderately complex issues.
• Investigate, reproduce, diagnose, and resolve issues affecting healthcare clients and clinical workflows.
• Serve as a primary point of contact for customer inquiries, providing timely updates and driving issues through resolution.
• Analyze technical issues, identify root causes, and implement solutions or workarounds.
• Escalate complex issues to engineering or specialized teams when necessary.

Skills

Customer-focused problem solving

Independent issue investigation

Cross-functional collaboration

Tools

Cerner Millennium

Job description

Oracle Health is seeking an experienced Technical Support Engineer to join our team, focusing on Cerner Millennium solutions for healthcare clients. You will investigate, troubleshoot, and resolve complex issues while delivering exceptional support in a fast-paced environment.

The ideal candidate has 3+ years with Cerner Millennium, preferably in Pharmacy, Radiology, EDM, or CAMM, and a customer-first mindset to collaborate across teams and improve support processes.