Centro - Outlet Server AM

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Scottsdale Resort & Spa at Montelucia in Paradise Valley is seeking a friendly Food & Beverage Server to ensure guests enjoy seamless service and a memorable experience. You will greet guests, know the menu and wine list, and help drive sales with courteous upselling.

Requirements include 1 year of serving experience, wine knowledge, and the ability to lift up to 50 lbs. This role supports the resort's high standards and fast-paced environment.

Qualifications

• Minimum 1 year of serving experience in high-volume or upscale hotel restaurant.
• Knowledge of wine, spirits and beer.
• Ability to work varied shifts, including weekends and holidays.
• Professional appearance and conduct.
• Unexpired Food Handlers certification obtained upon hire.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet guests and anticipate needs, respond to inquiries or requests.
• Provide friendly, professional service following steps of service.
• Maintain knowledge of menus and beverage offerings.
• Take and upsell food and beverage orders.
• Use MICROS to transmit orders and manage payments.
• Coordinate with culinary team on dietary needs and requests.
• Present accurate checks and process payments.
• Assist in seating guests and answering phones as needed.
• Cross-train in other outlets as needed.
• Perform other duties assigned by the restaurant manager.

Skills

Wine knowledge

Upselling

Guest service

Communication

Multitasking

Teamwork

MICROS system

Education

Food Handlers Certification

Tools

MICROS POS

Job description

Omni Scottsdale Resort & Spa at Montelucia

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa.

At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

Food & Beverage Server

Overview:

As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Omni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we'd love to have you on our team.

Responsibilities:

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Polish and clean all water glassware on assigned station during each shift.
• Take food and beverage orders and upsell as often as possible.
• Be pleasant, smile and greet all guests using surnames when obtained.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements, allegories, dietary needs, and special requests.
• Alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue.
• Present accurate check to guests and process payment.
• Assist in seating guests and answering phones for the restaurant as needed.
• Crosstrain among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Must have a minimum of 1 year of serving experience, preferably in high volume and casual environment or part of an upscale hotel restaurant outlet.
• Must adhere and agree to compensation acknowledgement and tip reporting guidelines.
• Must have knowledge of wine, spirits, and beer.
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Must have unexpired Food Handlers obtained upon hire.
• Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.