Centralized Scheduling Representative

Freeman; Joplin (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement with employer match

Paid time off

Job summary

Freeman Health System in Joplin, MO is seeking a Scheduling Clerk to coordinate patient appointments, verify and update information, and ensure accurate scheduling according to department guidelines. The role is a primary contact for patients, providers, and internal teams, delivering timely, courteous service while protecting privacy and supporting efficient clinic and hospital operations.

Full-time, days, 40 hours per week; requires a high school diploma and 1+ year of scheduling or clerical

Qualifications

• High school diploma or GED required.
• 1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).
• Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.

Responsibilities

• Coordinate patient appointments and scheduling for Freeman Health System.
• Verify and update patient information to ensure accurate records.

Skills

Scheduling experience

Customer service

Microsoft Office

Education

High school diploma or GED

Tools

Workday or similar

Job description

Our MissionTo improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.Schedule: Full-Time Days (40 hrs/week)What You'll DoScheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.Requirements:High school diploma or GED required.Ability to perform all responsibilities of the scheduler as needed to ensure continuous scheduling coverage.1+ year of scheduling, administrative support, or clerical experience (healthcare or service operations preferred).Proficiency with Microsoft Office (Outlook, Excel, Word) and ability to learn new systems quickly.Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.Strong customer service skills and professional communication (phone, email, and in-person).Preferred Requirements:Experience in a hospital Procedural or Surgical Services, or Physician Office Scheduling.Experience using workforce scheduling and/or timekeeping systems (e.g., Workday or similar).Intermediate Excel skills (sorting/filtering, simple formulas, and reporting).Knowledge of staffing matrices.Freeman Perks and ProgramsFor eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!Health, vision, dental insuranceRetirement with employer matchWellness program with discounts to Health Insurance or Cash Bonus with ParticipationMilestone payments with longevity of employmentPaid time off (PTO) or Flex time off (FTO)Extended Sick payLearning Center designated only for Freeman Family membersPayroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.#LI-DNI