Centralized Scheduler Coordinator

Nex-Tech Classifieds; WaKeeney (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

WaKeeney Family Care Center & Business Office at Trego County Lemke Memorial Hospital is seeking a full-time Centralized Scheduling Coordinator to manage patient scheduling across outpatient, clinics, imaging, and labs. You will verify insurance, obtain referrals and prior authorizations, update demographics, and communicate with patients, providers, and payers to ensure timely access to care.

Join a team in Registration dedicated to accurate registration, insurance compliance, and smooth

Qualifications

• High School graduate or equivalent.
• 2 years of hospital billing experience including inpatient billing preferred.
• Excellent customer service and phone etiquette skills.
• Detail-oriented and self-motivated with demonstrated ability to communicate effectively.
• Capable of maintaining composure in stressful situations.

Responsibilities

• Schedule patient appointments for outpatient clinics, specialty providers, rehabilitation services, imaging, laboratory, and other ancillary departments in accordance with provider schedules and departmental protocols.
• Answer incoming telephone calls and assist patients with scheduling, rescheduling, cancellations, and general appointment inquiries.
• Verify and update patient demographic, insurance, and contact information.
• Verify insurance eligibility and benefits prior to scheduling services.
• Obtain referrals and prior authorizations in accordance with payer requirements and hospital policies.
• Communicate with commercial insurance carriers, Medicare, Medicaid, and other third-party payers regarding authorization requirements, medical necessity guidelines, and covered services.
• Coordinate with referring providers and physician offices to obtain referrals, orders, and supporting clinical documentation.
• Provide patients with appointment information, preparation instructions, financial responsibilities, and required documentation
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Detail-oriented

Stress management

Teamwork

Scheduling

Education

High School graduate or equivalent

Job description

Trego County Lemke Memorial Hospital'sWaKeeney Family Care Center & Business Officeis looking for a full-timeCentralized Scheduler Coordinator.

Full-time position available

POSITION OVERVIEW

The Centralized Scheduling Coordinator is responsible for coordinating patient scheduling for hospital outpatient departments, provider clinics, diagnostic services, rehabilitation services, and other ancillary departments. This position serves as the primary point of contact for scheduling services, obtaining referrals and prior authorizations, verifying insurance eligibility, and coordinating communication between patients, providers, physician offices, and insurance payers. Working within the Registration Department and under the direction of the CNO and CFO, the Centralized Scheduling Coordinator plays an integral role in ensuring patients receive timely access to care while supporting accurate registration, insurance compliance, and reimbursement. This position collaborates with providers, nursing staff, Registration, Patient Financial Services, and ancillary departments to promote efficient patient flow and exceptional customer service.

RESPONSIBILITIES

• Schedule patient appointments for outpatient clinics, specialty providers, rehabilitation services, imaging, laboratory, and other ancillary departments in accordance with provider schedules and departmental protocols.
• Answer incoming telephone calls and assist patients with scheduling, rescheduling, cancellations, and general appointment inquiries.
• Verify and update patient demographic, insurance, and contact information.
• Verify insurance eligibility and benefits prior to scheduling services.
• Obtain referrals and prior authorizations in accordance with payer requirements and hospital policies.
• Communicate with commercial insurance carriers, Medicare, Medicaid, and other third-party payers regarding authorization requirements, medical necessity guidelines, and covered services.
• Coordinate with referring providers and physician offices to obtain referrals, orders, and supporting clinical documentation.
• Provide patients with appointment information, preparation instructions, financial responsibilities, and required documentation
• Perform other duties as assigned.

QUALIFICATIONS & SKILLS

• High School graduate or equivalent
• 2 years of hospital billing experience including inpatient billing preferred.
• Patient and pleasant personality; ability to exhibit cooperation and flexibility; works well with a variety of people
• Must have excellent customer service and phone etiquette skills
• Detail-oriented and self-motivated with demonstrated ability to communicate effectively.
• Capable of maintaining composure in stressful situations

We are a progressive CAH hospital with in-patient, swing bed, out-patient, home health, assisted living, long-term care, and clinic services.

Candidates must be energetic, possess strong leadership skills, willing to work as a team, have a positive attitude, friendly and compassionate toward patients.

For hospital information: www.tclmh.org

TCLMH is an Equal Opportunity Provider/Employer (EOE) and a tobacco free campus.