centralized Scheduler

West Virginia University Hospital, Inc; Waynesburg (Greene County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage outpatient scheduling and registration across various clinics. This role involves ensuring that patients receive timely appointments, coordinating with medical staff, and maintaining accurate records. The position requires strong communication skills and the ability to handle multiple tasks efficiently. Join a team committed to providing excellent patient care in a supportive environment, where your contributions will make a significant impact on the community's health services.

Qualifications

• High School diploma or equivalent required.
• Strong communication skills are essential for patient interactions.

Responsibilities

• Schedule, cancel, and register outpatient visits across multiple clinics.
• Verify and update patient information and coordinate follow-up appointments.

Skills

Strong written and verbal communication skills

Education

High School diploma or equivalent

Job description

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Job Summary

Responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures across multiple ambulatory clinics by collecting all necessary information for scheduling and registration.

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check, and federal check if applicable, as required for state department of health regulations (e.g., PA DOH, OH DOH, MD DOH, WV DHHR) based on work location.

Core Duties and Responsibilities

The following are the general responsibilities of this role. This list is not exhaustive, and other duties may be assigned as needed.

1. Check in and check out patients according to scheduling and registration guidelines, prioritizing based on patient needs.
2. Verify and update patient guarantor information annually; generate referrals or authorizations as needed.
3. Schedule and register patients within appropriate clinics, ensuring medical appropriateness.
4. Coordinate follow-up appointments and testing upon patient check-out.
5. Gather all necessary information from patients to facilitate scheduling and registration.
6. Identify and communicate scheduling modifications as needed.
7. Notify relevant personnel of scheduling changes promptly.
8. Respond appropriately to patient and staff needs and complaints, involving supervisors or patient representatives when necessary.
9. Coordinate with referring physicians to ensure orders are complete and obtain them if necessary.
10. Collect payments and copayments at check-in or check-out.
11. Reconcile cash drawer daily, report discrepancies.
12. Collect signatures on waivers for managed care at check-in.
13. Complete work queues and daily tasks promptly.
14. Respond to all patient communications timely.

Physical and Environmental Requirements

• Ability to sit for extended periods.
• Work in a standard office environment with reasonable accommodations available.

Skills and Abilities

• Strong written and verbal communication skills.

Additional Details

• Scheduled weekly hours: 40
• Shift: Varied (United States of America)
• Exempt/Non-Exempt: Non-Exempt
• Company: WVUH West Virginia University Hospitals
• Cost Center: 8801 UHA Ambulatory Registration
• Address: 451 Murtha Drive, Waynesburg, Pennsylvania

Equal Opportunity Employer

WVUHS is committed to equal employment opportunity and prohibits discrimination based on race, color, religion, sex, age, disability, and other protected characteristics under applicable law. All employment decisions are made without regard to these factors.