Centralized Scheduler

WVU Hospitals — Ruby Memorial Hospital; Core (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Scheduler to manage outpatient visits and procedures. The role involves scheduling, registering, and coordinating patient information while ensuring compliance with health regulations. Ideal candidates will possess strong communication skills and a high school diploma. This is a full-time position in a standard office environment with a focus on patient care.

Qualifications

• High School diploma or equivalent required.
• State criminal background check as required.

Responsibilities

• Schedule and register patients based on guidelines.
• Obtain and verify patient guarantor information.
• Respond promptly to patient communications.

Skills

Communication

Education

High School diploma or equivalent

Job description

Job Description: Scheduler

Responsible for scheduling, cancelling, rescheduling, and registering outpatient visits and procedures for multiple ambulatory clinics by collecting all necessary information for schedule and registration preparation.

Minimum Qualifications

• High School diploma or equivalent.
• State criminal background check, and federal, if applicable, as required for state department of health (e.g., PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.

Core Duties and Responsibilities

These statements describe the general nature of work performed by individuals in this position. They are not exhaustive; other duties may be assigned.

• Obtain and verify patient guarantor information annually, generating referrals or authorizations as needed.
• Schedule and register patients based on guidelines and medical appropriateness.
• Gather all necessary information from patients to facilitate scheduling and registration.
• Identify and communicate needs for scheduling modifications.
• Notify personnel of scheduling changes due to cancellations.
• Respond appropriately to patient and staff needs and complaints, involving supervisors and patient representatives as necessary.
• Coordinate with referring physicians to ensure orders are complete and obtain them if needed.
• Complete Workques and daily tasks timely within the scheduling area.
• Respond promptly to patient communications.
• Escalate immediate needs to the appropriate area.

Physical Requirements

Ability to sit for extended periods. Reasonable accommodations may be made for individuals with disabilities.

Work Environment

Standard office environment. Accommodations may be provided for disabilities.

Skills and Abilities

• Strong written and verbal communication skills.

Additional Details

• Scheduled Weekly Hours: 40
• Shift: Day (United States of America)
• Exempt/Non-Exempt: Non-Exempt

Company and Location

WVUH West Virginia University Hospitals, Cost Center 550 WVUH Scheduling Call Center

Additional Information

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Management and Manufacturing
• Industries: Hospitals and Healthcare