Centralized Scheduler

Ocean Beach Hospital and Medical Clinics; Ilwaco (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Generous PTO

Volunteer hours: 8 paid hours annually

Short-Term Disability

Retirement plan with 5% employer match

Employee Assistance Program (EAP)

Job summary

Ocean Beach Health in Washington is seeking a full-time Centralized Scheduler to manage hospital and clinic referrals and schedule all inpatient and outpatient procedures. You will answer multi-line calls, review prior authorizations, and input data in the EMR system while supporting a patient-focused team.

The ideal candidate will have medical terminology knowledge, insurance verification experience, and strong communication skills within a healthcare setting.

Qualifications

• High School Diploma required.
• Experience with medical terminology, insurance verification, or healthcare.
• Knowledge of EMR or medical billing software and related hardware.
• Strong data entry, spreadsheet and word processing skills.
• Experience with commercial or government insurance carriers.
• Excellent communication and customer service abilities.
• Ability to multitask in a demanding healthcare environment.

Responsibilities

• Verify eligibility and benefits with payers and obtain authorizations.
• Enter deductible amounts, co-pays, effective dates, and authorization numbers in EMR.
• Identify payer sources and document conversations with payers.
• Receive and review prior authorization requests and reschedule if needed.
• Provide issue resolution for patient care issues and refer to manager when appropriate.
• Handle high call volume and prioritize tasks.

Skills

Medical terminology

Insurance verification

Healthcare experience

EMR software knowledge

Data entry skills

Communication skills

Teamwork

Confidentiality

Prior authorization experience

Customer service

Education

High School Diploma

Tools

EMR software

Medical billing software

Job description

Join Our Team as a full-time Centralized Scheduler at Ocean Beach Health!

Are you a dedicated individual looking for meaningful work, and the opportunity to grow in a mission-driven, supportive environment? At Ocean Beach Health, we're looking for compassionate people to join our team and make a real difference in the lives of our community members.

Why Work With Us?

At Ocean Beach Health, we're a non-profit organization that prioritizes people over profits. By joining our team, you'll experience:

• Collaborative Mentorship: Learn and grow in a family-like atmosphere, with opportunities to expand your skills.
• Mission-Driven Care: Provide compassionate, patient-focused care in an environment where your contributions truly matter.
• Invest in Your Future: Working for a non-profit means you may qualify for the Public Service Loan Forgiveness program.

Why You'll Love Living on the Long Beach Peninsula

Live where others vacation! The Long Beach Peninsula, nestled in beautiful Pacific County, offers a breathtaking blend of natural beauty and small-town charm.

• Stunning Scenery: From beaches and forests to iconic coastal landmarks, the views are second to none.
• Perfect Location: An easy and scenic drive from Portland and Seattle, and part of two scenic byways.

Plan your visit to the Washington Coast and see why this is the perfect place to call home.

Why Ocean Beach Health?

• Excellent Benefits – medical, dental, and vision coverage
• Generous PTO – Generous PTO + 10 paid holidays
• Volunteer Hours – 8 paid hours annually to give back locally
• Short-Term Disability – support when you need it most
• Retirement Plan – 5% employer match after one year
• Employee Assistance Program (EAP) – because your well-being matters
• And more!

The Centralized Scheduler is responsible for hospital & clinic referrals, as well as the efficient and timely scheduling of appointments for all inpatient and outpatient procedures. Duties include answering multiple telephone lines, directing and transferring calls and taking messages. This person is responsible for the accurate and timely review, disposition, documentation, and system input of all prior authorization requests. The Centralized Scheduler will receive inbound and initiated outboard calls to insurance carriers requested prior authorizations for services provided at Ocean Beach Hospital or Clinics. This person must have the ability to work cooperatively in a team environment and support Healthcare Access.

The ideal candidate:

• High School Graduate
• Must have extensive medical terminology, insurance verification or healthcare experience.
• Comprehensive knowledge of EMR software or medical billing software, computer hardware, software, peripheral equipment, and applications.
• Knowledge of spreadsheet/word processing/data entry skills both speed and accuracy required.
• Current working experience with commercial/governmental insurance carriers.
• Excellent communication, customer service and problem-solving skills
• Effectively work in a demanding healthcare environment. Establish and maintain effective working relation with all departments and staff.
• Strong organizational skills and ability to work in a team environment
• Able to maintain confidentiality regarding sensitive and confidential issues.
• Ability to effectively manage and prioritize tasks.
• Positive patient focused attitude.

• Performance Responsibilities:
• Contacts health plans or payers to gather policy benefits/limitations, completes eligibility and benefits verification of services provided by the carrier and obtains authorization for services.
• Enters deductible amount, co-payments, effective date, pre-existing levels of care, authorizations numbers, visit limitations, documentation required to process claims in EMR system.
• Identifies potential payer sources, verifies benefits with payer sources (as required by department organizations and obtains initial authorization from the authorizing entity. Establishes primary payers and documents conversation and decisions with payer sources on appropriate form.
• Responsible for receiving and reviewing prior authorization requests from the hospital and clinics via telephone, fax, email, or surface mail, if not obtained service will need to be rescheduled.
• Must be committed to patient focused service and delivery of quality and high standards. Be able to provide issue resolve patient care issues and when appropriate refer to Manager.
• Must be able to handle high call volume, workload and multi-task.
• Have knowledge of applicable payer guidelines and provide documentation of eligibility, benefits, and authorization.
• Works closely with health plans/payers and maintains strong business relationships
• Adheres to and participates in Ocean Beach Hospital and Clinics policy and procedures and attend department meetings and mandatory meetings.
• Provides cost-of-service estimates based per patient request.
• Employees are required to complete all training on time.
• Contributes to a culture of Patient Centered Care.
• Contributes to a safe work environment.
• Demonstrates commitment to the team and serves as a mentor to co-workers.
• Employee maintains practices of financial stewardship.
• Regular and punctual attendance required.
• Must be able to respond to emergencies.

Please contact Human Resources at [e-mail] you have any questions.

Equal Opportunity & Pre‑Employment Requirements

Ocean Beach Health is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions based on qualifications, merit, and organizational needs.

As part of our commitment to maintaining a safe and healthy environment for our patients, residents, and staff, all offers of employment are contingent upon successful completion of a pre‑employment drug screening. This screening includes testing for marijuana, in accordance with applicable laws and our organizational policies.