Centralized Production Technician (1493)

Priority Dispatch Corp.; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Priority Dispatch Corp. in Lancaster, PA is seeking a Centralized Production Technician responsible for entering medication orders for facilities and ensuring that third-party claims are billed properly.

You will assist fellow technicians with training and daily functions, support billing and reporting, and may travel occasionally to HealthDirect Pharmacy. Strong data entry, organization and customer service skills are essential.

Qualifications

• High School Diploma or GED required; AS degree or higher preferred.
• Experience in pharmacy customer service is preferred.
• Proficient data entry and billing awareness.

Responsibilities

• Enter patient profiles and medication orders accurately.
• Ensure proper billing of third-party claims.
• Maintain updated information for patients and facilities.
• Assist in training new employees.
• Support monthly unbilled reports with the billing department.
• Occasional travel to HealthDirect Pharmacy.

Skills

Data entry

Customer service

Communication skills

Multitasking

Independent work

Leadership

Education

High School Diploma or GED

AS Degree or Higher in Business Administration or related field

Tools

Framework LTC

QS1

ECM

Docutrack

Teams

Job description

# Centralized Production Technician (1493)Lancaster, PA 17601## OverviewSalary Range$19.00 - $22.00 HourlyPosition TypeFull TimeTravel PercentageNoneCategoryHealthDirect## Description**Job Summary:** Responsible for all aspects related to entering the medication orders for various facilities.Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions **Job Duties:*** Responsible for accurate data entry of patient profiles and medications* Maintaining accurate information for patients and facilities* Responsible for billing and crediting each facility appropriately and accurately each month* Assist in new home setup and implementation across the region* May be required to travel occasionally to a HealthDirect Pharmacy* Assist in orienting and training new employees* Work with the billing department to oversee the completion of individuals unbilled reports* Assign daily unbilled reports* Maintain and demonstrate top tier data entry production as determined by Manager* Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)* Responsible for completing all mandatory and regulatory training programs* Perform other duties as assigned## Qualifications**Job Skill Requirements:*** Strong communication skills* Outstanding customer service skills* Ability to work independently* Excellent organizational skills* Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams)* Ability to multitask and prioritize* Broad knowledge of medications and physician orders* General computer and keyboarding skills* Strong leadership skills* Successful completion of a pre-employment and/or random drug screening test**Educational Requirements:**Minimum: * High School Diploma or GED* AS Degree or Higher in Business Administration or related field**Experience:*** 2 years’ experience as a pharmacy customer service technician required* Previously demonstrated top 5% data entry performance metrics