Centralized Load Control Customer Service Agent (TP)

Pacific Aviation Corporation; San Francisco (CA); On-site; USD 26,310 - 37,472; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Uniform Provided

Parking Discount

Paid Training

Referral Bonus

Cell Phone Plan Reimbursement

Job summary

A leading aviation company is hiring a part-time Centralized Load Controller at San Francisco International Airport. Key responsibilities include calculating weight and balance, preparing flight documentation, and ensuring safe departures. Ideal candidates should have strong attention to detail and excellent communication skills. This role requires availability on weekends and holidays. Competitive pay at $23.15/hour plus benefits like medical insurance and a retirement plan.

Qualifications

• Aviation experience or 3+ months in a customer service role preferred.
• Must be legally authorized to work in the U.S.
• Willingness to complete all required airline and safety training.

Responsibilities

• Calculate EZFW and transmit to the flight dispatcher.
• Prepare all flight documentation as required by the airline.
• Plan ULD requirement for the flight.
• Double check all incoming documentation for accuracy.
• Notify Loading Supervisor of any weight restrictions.

Skills

Fluent in English (written and verbal)

Attention to detail

Communication and coordination skills

Ability to manage time-sensitive tasks

Job description

Pacific Aviation is hiring experienced team members to perform centralized load control at San Francisco International (SFO) to support secure and efficient aircraft operations. This is a part‑time position, ideal for candidates who are detail‑oriented, safety‑conscious, and thrive in behind‑the‑scenes aviation roles.

As Centralized Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

What You’ll Do

• Calculate EZFW (estimated zero fuel weight) and transmit to the flight dispatcher.
• Prepare and complete all flight documentation (checklists, logs, etc.) as required by the airline.
• Plan ULD requirement for the flight. Send UCM telexes after arrival and departure of aircraft.
• Double check all incoming documentation (cargo list, loading instructions, NOTOC) and contact the respective staff to correct errors.
• Communicate special load information (e.g., AVI) to CLC for addition to NOTOC.
• Notify Loading Supervisor of any weight restrictions and offload cargo per the cargo priority list.
• Make note of trapped fuel that could affect the ZFW and notify flight dispatcher of significant changes in ZFW.
• Contact CLC for the final readback.
• Check the final load sheet for accuracy and present to pilots for signature.
• Inform the cockpit crew of last‑minute changes (LMC) and amend the load sheet accordingly.

What You Bring

• Fluent in English (written and verbal)
• Strong attention to detail and documentation accuracy
• Ability to manage time‑sensitive, high‑pressure tasks
• Team player with strong communication and coordination skills
• Comfortable using technology and airline systems (DCS, telex, email, etc.)
• Self‑motivated, methodical, and able to adapt to unexpected situations
• Aviation experience or 3+ months in a customer service role preferred
• Must be legally authorized to work in the U.S.
• Willingness to complete all required airline and safety training

Schedule

• Part‑Time
• Varies depending on availability and seasonal demand
• Must be available on weekends and holidays as needed

Benefits

• Pay: $23.15 per hour + Shift B Premium ($1)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Uniform Provided
• Parking Discount
• Paid Training
• Referral Bonus
• Cell Phone Plan Reimbursement