Case Manager I

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Generous PTO accrual

License/certification fee reimburse

Education reimbursement

401k with company match

Life & disability insurance

Flexible spending & health savings

Job summary

Primary Health Care, Inc (PHC) in Des Moines, IA, is seeking a Case Manager to assist clients experiencing homelessness in accessing housing and resources through assessment, planning, and advocacy with community partners.

The role involves intake assessments, coordination with PHC services, client transportation, and outreach to shelters and community venues, following grant guidelines and PHC policies. Requires a Bachelor’s degree and licensure as noted.

Qualifications

• Bachelor’s degree in human services or related field; equivalent experience may be considered.
• Driver’s license and Chauffeur’s license as required; Mandatory Reporter Training within 90 days.
• Must obtain Mandatory Reporter Training and State of Iowa Chauffeur’s license within 90 days of employment.

Responsibilities

• Completes intakes and ongoing assessment with clients to identify needs, goals, and access resources and services.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences.
• Coordinates with PHC services and external agencies for referrals and transportation as needed.
• Advocates for clients with community agencies, schools, and other partners.
• Ensures access to transportation for appointments following PHC policy.
• Communicates with other agencies using professional discretion and proper releases of information.
• Conducts outreach at community agencies and shelters; serves as liaison between PHC and community resources.

Skills

Interpersonal skills

Communication skills

Organization skills

Problem-solving

Empathy

Education

Bachelor's degree in human services or related field

Tools

Email

Word processing

Spreadsheets

HMIS (Homeless Management Information System)

Job description

As a Case Manager at PHC, you will beresponsible for assisting clients who are experiencing homelessness to access housing and resources through assessment, case management, and advocacy with community partners. The Case Manager provides services according to grant guidelines. Contact may occur in non-traditional settings. Demonstrates iCare values in daily work.

This position is located at our Administrative Officein Des Moines, and typically works 40hours per week,

What You Will Do

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with the application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.

Required Qualifications

• Driver’s license.
• Bachelor’s degree in human services, mental health, counseling, psychology, healthcare or a related field. Equivalent experience may be considered in lieu of the required education.
• Must be obtained within 90 days of employment:
• Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.
• State of Iowa Chauffeur’s license.

Required Skills

• Basic computer proficiency, including use of email, word processing, and spreadsheet applications.
• Excellent interpersonal, teamwork, and collaboration skills.
• Effective written and verbal communication skills and listening skills.
• Effective organization and prioritization skills.
• Detail orientation with a high degree of accuracy.
• Effective problem-solving and critical thinking skills.
• Demonstrates professionalism, interacts with others calmly and empathically, and de‑scalates difficult situations.

Preferred Qualifications & Skills

• Experience in human services or a related field, working with people experiencing homelessness, military service, or in a community health center.
• Working knowledge of local community resources.
• Ability to effectively use a Homeless Management Information System.
• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position is $17.00 - $21.25 per hour.Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• License/certification fee reimbursement*
• Paid time off for continuing education & continuing education reimbursement*
• 401k with company match
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Pride rewards program

Visithttps://phciowa.org/careersfor a summary of PHC’s benefits.

*Applies to positions requiring clinical licensure or certification.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assistant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

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