Case Manager I

Primary Health Care, Inc.; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO accrual

License/certification reimbursement

Continuing education reimbursement

401k with company match

Life & disability insurance

FSA/HSA accounts

Supplemental insurance

Job summary

Primary Health Care, Inc. is seeking a Case Manager in Des Moines to assist clients experiencing homelessness access housing and resources through assessment, case management and advocacy with community partners. The role involves performing intakes, coordinating services, and ensuring access to transportation under grant guidelines.

The position requires a Bachelor's degree in a related field, valid driver’s license, and mandatory reporter training; Spaine? Not Spaine.

Qualifications

• Bachelor's degree in human services, mental health, counseling, psychology, healthcare or related field.
• Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse (Iowa)
• Iowa Chauffeur’s license required within 90 days of employment.

Responsibilities

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences per grant guidelines and PHC policies.
• Facilitates coordination with PHC services (clinical, dental, mental health, substance use) and external referrals.
• Advocates for clients with community agencies, schools, families, and other agencies.
• Ensures transportation access to appointments per PHC policy; assists with client transport.
• Communicates with other agencies using professional discretion while protecting client information with releases.
• Conducts outreach at community agencies, shelters, neighborhoods; serves as liaison with community resources.

Skills

Computer skills

Interpersonal skills

Written & verbal communication

Organization

Attention to detail

Problem solving

Professionalism & de-escalation

Education

Bachelor's degree in human services, mental health, counseling, psychology, healthcare or related field

Tools

Homeless Management Information System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

As a Case Manager at PHC, you will be responsible for assisting clients who are experiencing homelessness to access housing and resources through assessment, case management, and advocacy with community partners. The Case Manager provides services according to grant guidelines. Contact may occur in non-traditional settings. Demonstrates iCare values in daily work.

This position is located at our Administrative Officein Des Moines, and typically works 40hours per week,

What You Will Do

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with the application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.

Required Qualifications

• Driver’s license.
• Bachelor’s degree in human services, mental health, counseling, psychology, healthcare or a related field. Equivalent experience may be considered in lieu of the required education.
• Must be obtained within 90 days of employment:
• Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.
• State of Iowa Chauffeur’s license.

Required Skills

• Basic computer proficiency, including use of email, word processing, and spreadsheet applications.
• Excellent interpersonal, teamwork, and collaboration skills.
• Effective written and verbal communication skills and listening skills.
• Effective organization and prioritization skills.
• Detail orientation with a high degree of accuracy.
• Effective problem-solving and critical thinking skills.
• Demonstrates professionalism, interacts with others calmly and empathically, and de-escalates difficult situations.

Preferred Qualifications & Skills

• Experience in human services or a related field, working with people experiencing homelessness, military service, or in a community health center.
• Working knowledge of local community resources.
• Ability to effectively use a Homeless Management Information System.
• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position i s $17.00 - $21.25 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• License/certification fee reimbursement*
• Paid time off for continuing education & continuing education reimbursement*
• 401k with company match
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance

*Applies to positions requiring clinical licensure or certification.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assistant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.