Case Manager I

Primary Health Care Inc; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Generous PTO accrual

License/certification fee reimburse.

CE reimbursement

401k with company match

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical Ill.

Job summary

Primary Health Care Inc is seeking a Case Manager to assist clients experiencing homelessness in Des Moines. You will assess needs, connect clients with housing and services, and advocate with community partners. The role emphasizes iCare values and may require non-traditional settings.

The position typically works 40 hours per week at the Administrative Office in Des Moines, with responsibilities spanning intake, coordination, advocacy, and outreach to diverse community agencies.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Mandatory Reporter Training within 90 days of employment.
• State of Iowa Chauffeur’s license and driver’s license.

Responsibilities

• Complete intakes and ongoing assessments to identify needs and access resources.
• Monitor and document client contacts, goals, progress per grant guidelines.
• Coordinate PHC services and referrals with external agencies.
• Advocate for clients with community agencies and schools.
• Arrange transportation assistance per PHC policy.
• Communicate with agencies using proper releases of information.
• Conduct outreach at community sites and serve as a liaison to resources.

Skills

Basic computer skills

Interpersonal skills

Written and verbal communication

Organization

Attention to detail

Problem solving

Professionalism

Education

Bachelor’s degree or equivalent experience

Tools

Homeless Management Information System

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

As a Case Manager at PHC, you will be responsible for assisting clients who are experiencing homelessness to access housing and resources through assessment, case management, and advocacy with community partners. The Case Manager provides services according to grant guidelines. Contact may occur in non-traditional settings. Demonstrates iCare values in daily work.

This position is located at our Administrative Officein Des Moines, and typically works 40hours per week,

What You Will Do

• Completes intakes and ongoing assessment with clients to identify needs, develop goals, and access resources and services. May assist clients with the application process for entitlement programs.
• Monitors and documents client contacts, needs, goals, progress, and significant occurrences, according to grant guidelines and PHC policies and procedures.
• Facilitates coordination with other PHC services, including medical, dental, mental health, and substance use, as well as referrals for services with external agencies, including emergency and crisis services.
• Advocates for clients with community agencies, schools, significant others and other appropriate agencies.
• Ensures clients have access to transportation to necessary appointments as appropriate, assisting with client transportation in accordance with PHC transportation policy.
• Communicates with other agencies on behalf of clients using professional discretion with client information, ensuring that appropriate releases of information are obtained.
• Conducts outreach activities at community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues as requested. Serves as a liaison between PHC and community resources.

Required Qualifications

• Driver’s license.
• Bachelor’s degree in human services, mental health, counseling, psychology, healthcare or a related field. Equivalent experience may be considered in lieu of the required education.
• Must be obtained within 90 days of employment:
• Mandatory Reporter Training for Child Abuse and Dependent Adult Abuse recognized by the State of Iowa.
• State of Iowa Chauffeur’s license.

Required Skills

• Basic computer proficiency, including use of email, word processing, and spreadsheet applications.
• Excellent interpersonal, teamwork, and collaboration skills.
• Effective written and verbal communication skills and listening skills.
• Effective organization and prioritization skills.
• Detail orientation with a high degree of accuracy.
• Effective problem-solving and critical thinking skills.
• Demonstrates professionalism, interacts with others calmly and empathically, and de-escalates difficult situations.

Preferred Qualifications & Skills

• Experience in human services or a related field, working with people experiencing homelessness, military service, or in a community health center.
• Working knowledge of local community resources.
• Ability to effectively use a Homeless Management Information System.
• Fluency in spoken English and Spanish, with the ability to communicate clearly and accurately in both languages.

We Take Care of Our People

Your related experience and skills determine your base pay. The typical hiring range for this position i s $17.00 - $21.25 per hour. Candidates with extensive related experience may be considered for a higher pay rate up to the pay range maximum. In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual
• License/certification fee reimbursement*
• Paid time off for continuing education & continuing education reimbursement*
• 401k with company match
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance

*Applies to positions requiring clinical licensure or certification.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assistant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.