Centralized Intake Coordinator

Cadre Hospice; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a compassionate and dedicated team at a forward-thinking hospice organization that prioritizes patient care and community support. This remote position offers flexibility and the opportunity to make a significant impact in the lives of patients and their families. As an integral part of the Office Operations Team, you'll ensure a smooth intake process, providing essential support and training on the NetSmart MyUnity EMR system. With a focus on collaboration and high-quality care, this role is perfect for someone who is passionate about making a difference in hospice and palliative care.

Benefits

Health insurance

401k retirement plan with company match

Paid time off for vacation and sick days

Tuition reimbursement

Flexible scheduling

Education and training programs

Health/financial wellness programs

Zen rooms for employees

Qualifications

• Strong proficiency with NetSmart MyUnity EMR is required.
• Knowledge of CMS regulations and insurance entry processes is needed.

Responsibilities

• Serve as the first point of contact for patients and families.
• Manage all aspects of the intake process and ensure timely data entry.

Skills

Proficiency in NetSmart MyUnity EMR

Strong communication skills

Knowledge of hospice/palliative eligibility criteria

Education

High school diploma or equivalent

Job description

For this position, experience with NetSmart MyUnity EMR system is REQUIRED. This position is remote , with flexibility to work in-office at branch locations if located in the area - and would be required to be available M-F 8:00am-5pm CST.

Why Cadre Hospice?

At the heart of everything we do is PEOPLE – our patients, our teams, and the communities in which we serve. We believe in a patient-first approach with a foundation of doing the ‘little’ things right, and collaborating to bring WORLD-CLASS hospice care to all, especially the underserved. We invite you to join us as we EMPOWER each other to do the right thing for our patients and their families, consistently delivering high-quality hospice care for those who need it most.

What does our Benefit package include?

• Competitive pay and benefits including health insurance, disability and life insurance
• 401k retirement plan with a company match
• Paid time off for vacation, sick days, and paid holidays
• Tuition reimbursement and Employee Referral bonus programs
• Flexible scheduling/autonomy – time to spend with patients
• Education and training programs; technology and mileage reimbursement
• Health/financial wellness programs
• Zen rooms for employees in every branch

What are the job responsibilities?

In this role, you will serve as the first point of contact for all customers which includes patients, families, referral sources and co-workers. You will play a critical role in ensuring a smooth and timely transition from referral receipt to services. The ability to complete data entry accurately and timely directly into our EMR system is vital. In addition to intake coordinator responsibilities, this role will be an integral part of the Office Operations Team, contributing to system optimization, end-user support, and team training initiatives. You will also serve as a key resource for EMR related questions and workflow support to ensure efficiency, consistency, and system confidence company wide.

This position requires strong communication skills, prior Hospice and/or Palliative experience, and a solid working knowledge of the NetSmart MyUnity EMR system.

Key responsibilities include:

• Managing all aspects of the intake process
• Utilizing electronic medical records and the EMR system
• Collaborating with Clinical, Operations and Business Development teams
• Initial EMR support and providing on-going training and education
• Documentation and improvement of internal processes related to Intake

What do you need?

• High school diploma or equivalent required
• Proficiency in Netsmart MyUnity EMR required
• Strong knowledge of hospice/palliative eligibility criteria, CMS regulations and insurance entry processes

Full job description can be provided upon request.

Cadre Hospice seeks to expand access to the hospice benefit, especially among underserved populations. In addition to traditional go-to-market channels, Cadre plans to partner with at-risk medical groups to integrate upstream and offer a comprehensive palliative care program to patients nearing end of life. Cadre combines a unique pre-hospice care model, proprietary patient identification algorithm, partnership mindset with provider groups and best-in-class hospice operations to offer the most comprehensive end-of-life care solutions to patients.

Cadre Hospice is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

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