Centralized Bereavement Coordinator

Gentiva; Northern (KY); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with Company Match

Paid Time Off

FMLA/ADA leaves

Disability insurance

Education/Tuition assistance

Mileage reimbursement

Job summary

Gentiva is seeking a Centralized Bereavement Coordinator to work with interdisciplinary teams across branches in Kentucky. You’ll provide bereavement support by phone, in person, and through written communications, build family care plans, and maintain accurate charts and monthly reports.

You will ensure compliance with CoPs and organizational policies, educate staff and partners, and help connect families with resources, support groups, and community referrals while upholding Gentiva’s mission

Qualifications

• High School Diploma or equivalent required; undergraduate degree in a human services field preferred.
• Minimum 1 year clinical experience in a varied multi-disciplinary setting; 3 years preferred.
• Clinical experience in life-threatening and chronic illness, grief, and loss.
• Knowledge of terminally ill patients, end-of-life care, hospice, and bereavement.
• Excellent oral and written communication skills, able to interact effectively with patients, families, clinicians, and leadership.

Responsibilities

• Participate with the team in providing bereavement support through phone contact, in-person visits, correspondence, and other personalized methods.
• Complete bereavement assessments per CoPs and organizational policies.
• Maximize family access to resources including volunteers, support groups, and referrals to outside agencies.
• Provide education and training to team members, community, and contract agencies as requested.
• Maintain accurate bereavement charts and provide monthly summary reports including projects, calls, correspondence, and cases closed.
• Participate in hospice care coordination and the organization’s quality assessment and performance improvement program.
• Market the company and bereavement services to the community and referral sources.
• Consult and provide training to bereavement staff in other offices.
• Support bereavement needs of staff, including volunteers.
• Communicate with team members to develop family bereavement care plans and coordinate needed services.
• Adhere to Organization’s policies and procedures, maintaining compliance with federal and state regulations.
• Demonstrate flexible and efficient time management and prioritize workload effectively.
• Participate in administrative staff meetings, committees, and special projects.
• Complete all required annual compliance training.
• Act as a role model within and outside the agency, consistently promoting the company’s core values.

Skills

Communication skills

Customer service

Confidentiality

Flexibility

Critical thinking

Professional judgment

Microsoft Office

CPR certification

Valid driver's license

Education

High School Diploma or equivalent

Undergraduate degree in a human services field

Graduate degree in related counseling discipline (preferred)

Tools

Electronic health records / EHR systems

MS Office Suite

Job description

Overview

Support Families. Guide Healing. Honor Every Journey.

The Centralized Bereavement Coordinator reports to the Centralized Bereavement Coordinator Manager and participates with interdisciplinary teams across multiple branches to identify and address the bereavement needs of patients and their families.

As a Centralized Bereavement Coordinator, You Will:

• Participate with the team in providing bereavement support through phone contact, in-person visits, correspondence, and other personalized methods
• Complete bereavement assessments per Conditions of Participation (CoPs) and organizational policies
• Maximize family access to resources including volunteers, support groups, and referrals to outside agencies
• Provide education and training to team members, community, and contract agencies as requested
• Maintain accurate bereavement charts and provide monthly summary reports including projects, calls, correspondence, and cases closed
• Participate in hospice care coordination and the organization’s quality assessment and performance improvement program
• Market the company and bereavement services to the community and referral sources
• Consult and provide training to bereavement staff in other offices
• Support bereavement needs of staff, including volunteers
• Communicate with team members to develop family bereavement care plans and coordinate needed services
• Adhere to Organization’s policies and procedures, maintaining compliance with federal and state regulations
• Demonstrate flexible and efficient time management and prioritize workload effectively
• Participate in administrative staff meetings, committees, and special projects
• Complete all required annual compliance training
• Act as a role model within and outside the agency, consistently promoting the company’s core values

About You

Qualifications – What You’ll Bring:

• High School Diploma or equivalent required; undergraduate degree in a human services field preferred
• Minimum 1 year clinical experience in a varied multi-disciplinary setting; 3 years preferred
• Clinical experience in life-threatening and chronic illness, grief, and loss
• Knowledge of terminally ill patients, end-of-life care, hospice, and bereavement
• Excellent oral and written communication skills, able to interact effectively with patients, families, clinicians, and leadership
• Strong customer service focus and commitment
• Ability to function in a fast-paced environment while maintaining confidentiality
• Demonstrated flexibility to shift work priorities based on business needs
• Professional judgment and critical thinking skills
• Advanced proficiency with Microsoft Office products and other electronic applications
• CPR certification
• Valid driver's license and current automobile insurance

Preferred Qualifications (Not Required):

• Graduate degree in a related discipline for counseling responsibilities
• Counseling experience in individual, family, or group therapy
• Experience providing consultation and training to staff and community partners

Compensation may vary within the salary range provided based on several factors, including but not limited to a candidate's geographic location, experience, education, skills, licensure, certifications, internal equity, and department equity. Gentiva provides associates with a comprehensive Total Rewards package, of which base pay is just one component.

Salary Range: $28.00/hour - $32.00/hour

Full-Time Employee Benefits

• Medical, Dental & Vision
• Wellness Program & Resources
• 401(k) with Company Match
• Paid Time Off (PTO)
• FMLA, ADA, and other federal and state-required leaves
• Short-Term & Long-Term Disability
• Health Savings Account (HSA) Contribution
• Mileage Reimbursement or Fleet Car Program
• Cell Phone Reimbursement (eligible roles)
• Short-Term Incentive (eligible roles)
• Tuition Reimbursement

Application Window: This job posting will remain open for at least three (3) business days

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace