Central/Southwest MN ACT Specialist / State Program Administrative Technical Specialist

Minnesota Department of Human Services; Saint Cloud (MN); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Minnesota Department of Human Services is seeking a Central/Southwest MN ACT Specialist to assess and support communication-disabled individuals, determine eligibility for MN ACT and related equipment, and provide installation, training, and follow-up assistance. The role emphasizes outreach and coordination across a statewide network.

The position requires strong ASL communication abilities, robust customer service experience, and the capacity to adapt to evolving assistive technologies.

Qualifications

• Signing Skills sufficient to communicate fluently in American Sign Language.
• Customer service experience with the ability to build positive relationships across multiple platforms (in-person, telephone, video, email).
• Proficient in using technology and able to adapt to new technologies.
• Experience installing, configuring, and training users on assistive technology.

Responsibilities

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone.
• Review applications and determine program eligibility and telecommunication equipment needs.
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and resources.
• Promote MN ACT and Minnesota Relay with statewide outreach.
• Manage regional inventory for in-person appointments and other duties.

Skills

ASL proficiency

Communication skills

Customer service

Technical installation support

Job description

• Telework Eligible: Yes

Working Title: Central/Southwest MN ACT Specialist

Job Class: State Program Administrator, Technical Specialist

Agency: Human Services Dept

• Job ID: 98054
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/06/2026
• Closing Date: 11/19/2026
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
• Division/Unit: DHS-Central Office / ADSA DHHS Telephone Equip Dist
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: Yes, up to 20%
• Salary Range: $24.02 - $33.86 / hourly; $50,153 - $70,699 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 207 - Technical/AFSCME
• Work Area: K
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework. The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Central/Southwest MN ACT Specialist will:

• Interview individuals with communication disabilities who have difficulty accessing a standard telephone
• Review applications and determine program eligibility and telecommunication equipment needs
• Provide equipment installation and training, follow-up support, and assistance with telephone/internet discount applications and providing other relevant resources
• Promote MN ACT and Minnesota Relay by carrying out a statewide outreach plan
• Manage regional inventory for in-person appointments and other duties assigned

Minimum Qualifications

Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability.

Experience must clearly demonstrate:

• Signing Skills sufficient to communicate fluently in American Sign Language
• Variety of experience working effectively with persons with a wide range of disabilities
• Proficient in using technology with the ability to adapt to new and evolving technologies
• Experience installing, configuring, and providing training on the use of technology for individuals with varying levels of technical proficiency
• Customer service experience with the ability to build positive relationships and provide effective communication across multiple platforms, including in‑person, telephone, video, and email interactions
• Problem solving skills to troubleshoot technical assistive technology issues and match the consumer with the correct device
• Ability to adhere to established procedures while accurately tracking, updating, and maintaining database records

Preferred Qualifications

• Experience working with deaf, hard of hearing, seniors with hearing loss (non‑ASL users), physically disabled and speech disabled individuals
• Possess good organizational and time management skills
• Inventory management experience of assets
• The ability to adapt to each consumer's unique needs while providing person‑centered support
• Experience representing an organization through community outreach, informational booths, presentations, and public engagement
• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job‑related credentials and criminal background check prior to appointment. Incumbent must possess and maintain a valid Driver’s License.

Contact

If you have questions about the position, contact Sarah Maheswaran at [e-mail].

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short‑term and long‑term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax‑free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well‑being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well‑being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies

Based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.