Central Services Support Technician I (Insurance Claims)

TRISTAR Insurance Group; Chicago (IL); On-site; Full time

Job summary

A leading insurance group in Chicago seeks a full-time Central Services Support Technician I. This role involves processing various types of insurance claims and requires strong data entry precision along with effective communication skills. The ideal candidate will have a high school diploma, proficiency in Microsoft Office, and the ability to work collaboratively in a team environment.

Qualifications

• High school diploma or GED required.
• Proficiency with CRM tools is a plus.
• Ability to produce accurate and detailed work.

Responsibilities

• Set up new claims for Workers' Comp, Liability, and Subrogation.
• Ensure all documentation for claims is correct.
• Meets daily claim-filing expectations.

Skills

Proficiency in Microsoft Office/Teams/Outlook

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Education

High school diploma or GED

Job description

Job Details

Job Location: Chicago Office - Chicago, IL

Position Type: Full Time

Education Level: High School Diploma or GED

Salary Range: $20.00 - $22.00 Hourly

Central Services Support Technician I (Insurance Claims)

POSITION SUMMARY: Under general supervision, performs clerical and data entry tasks that assist in the processing of WC, Liability, and Subrogation claims. This position requires considerable team interaction and collaboration. Moderate interaction with the claims team, clients, management, and other TRISTAR staff in the office and within the organization is also expected. This is a full-time in-office position located in our Chicago office.

DUTIES AND RESPONSIBILITIES:

This position may perform some or all of the duties listed below:

• Set up new Workers' Comp claims. *
• Set up new Liability claims *
• Set up new Subrogation claims *
• Inspect each intake to ensure all documentation is present and correct *
• Follow all written procedures and guidelines as provided *
• High precision in both quality and accuracy of data entry *
• Promptly escalate claim intakes that require supervisor attention
• Meets daily claim-filing expectations *
• Performs additional job tasks in a timely manner
• May print and reconcile checks, as needed, for all branch offices
• Prepares, weighs, and meters outgoing mail
• Other duties as assigned

* Essential job function.

SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire.

Qualifications

Education/Experience: High school diploma or GED.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Office/Teams/Outlook and other CRM tools
• Ability to follow written and spoken instructions from the supervisor and other staff members
• Ability to produce accurate and detailed work
• Excellent verbal and written communication skills
• Ability to identify when to escalate issues that require supervisor attention
• Strong analytical, problem-solving skills, and organizational skills
• Ability to react positively to shifting priorities for multiple projects simultaneously and to perform under pressure with tight deadlines
• Ability to work independently as well as effectively in a team environment
• Ability to alphabetize and collate

Other Qualifications:

• None