Central Service Dispatcher

Sunbelt Rentals, Inc.

Town of Islip (NY)

On-site

USD 65,000 - 89,000

Full time

11 days ago

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Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short-term &

Travel insurance

Flexible spending

Tuition reimbursement options

Employee Assistance Program (EAP)

Length of Service Awards

Veterans encouraged to apply

Job summary

Sunbelt Rentals, Inc. in the United States is seeking a Central Service Dispatcher to ensure prompt receipt and delivery of equipment across the network in accordance with company and DOT standards.

You will coordinate road mechanics, monitor schedules, review driver logs, perform truck inspections, and collaborate with stores to meet customer equipment needs. This role requires a high school education, knowledge of FMCSA/DOT rules, and strong communication; physical demands include lifting and

Qualifications

High School Education.
Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
Customer Service & Dispatch training a plus.
Two years of experience with construction/industrial equipment.
Knowledge of the local delivery area.
Ability to communicate effectively.

Responsibilities

Coordinate and ensure timely dispatch of road mechanics.
Create and monitor road mechanic schedules.
Create and monitor equipment receipt and maintenance schedules.
Review driver logs daily/weekly per DOT standards.
Perform daily truck inspections.
Collaborate with other stores to meet customer equipment needs.
Handle customer complaints professionally and resolve issues.
Provide feedback to Regions/ District PCs on delivery/receipts.
Follow Standard Operating Procedures.

Skills

Communication

Dispatch management

Customer service

Delivery area knowledge

Education

High school diploma

Tools

DOT regulations

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

Join Our Team!

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Central Service Dispatcher

Are you seeking an entrepreneurial, empowering workplace that allows you to:

Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Service Dispatcher. As a Central Service Dispatcher, you will ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt stores in accordance with company and DOT standards.

Duties And Responsibilities

Assist Central Service Manager in the following:

Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment

Creating and monitor road mechanic’s schedules.

Creating and monitor receipt and maintenance schedules for company equipment.

Review daily and weekly driver logs in accordance with company and DOT standards.

Perform daily truck inspections in accordance with company and DOT standards.

Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.

Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.

Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution

Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.

Follow Standard Operating Procedures.

Qualifications

High School Education

Working knowledge of the DOT Federal Motor Carrier Safety Regulations

Customer Service & Dispatch training a plus

At least two years prior knowledge of the applications of various construction/industrial equipment.

Working knowledge of the delivery area.

Able to effectively communicate.

Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time

This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $64,750.00 - 89,030.70

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):