Central Service Dispatcher

Sunbelt Rentals; Town of Islip (NY); On-site; USD 65,000 - 89,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Match

Volunteer time off

Disability Insurance

Life & Travel Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking a Central Service Dispatcher in Islip, NY to coordinate dispatch of road mechanics and equipment, ensuring timely service and strong customer support.

You will develop schedules, review logs, inspect vehicles, and collaborate with multiple stores to meet customer equipment needs while adhering to DOT standards and safety practices.

Qualifications

• High School education required.
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations.
• Customer Service & Dispatch training a plus.
• At least two years prior knowledge of the applications of various construction/industrial equipment.
• Working knowledge of the delivery area.
• Able to effectively communicate.

Responsibilities

• Coordinate and ensure the timely and accurate dispatch of Road Mechanics to service equipment.
• Create and monitor road mechanic schedules.
• Create and monitor receipt and maintenance schedules for company equipment.
• Review daily and weekly driver logs in accordance with DOT standards.
• Perform daily truck inspections in accordance with DOT standards.
• Work closely with other store locations to meet customer equipment needs.
• Handle customer complaints in a professional manner and resolve them to satisfaction.
• Report problems to supervisor in a timely and accurate manner and follow up to ensure resolution.
• Provide feedback to the Region or District PCs regarding delivery and receipt of equipment.
• Follow Standard Operating Procedures.

Skills

Customer Service

Dispatch

Communication

DOT Regulations knowledge

Education

High School Education

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Central Service Dispatcher

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Central Service Dispatcher.

DUTIES AND RESPONSIBILITIES

Assist Central Service Manager in the following:

• Coordinating and ensuring the timely and accurate dispatch of Road Mechanics so they can efficiently service equipment
• Creating and monitor road mechanic’s schedules.
• Creating and monitor receipt and maintenance schedules for company equipment.
• Review daily and weekly driver logs in accordance with company and DOT standards.
• Perform daily truck inspections in accordance with company and DOT standards.
• Work closely with other store locations in order to assist them in meeting their customer’s equipment needs.
• Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
• Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provide adequate feedback to the Region or District PC’s regarding the timely delivery and receipt of equipment.
• Follow Standard Operating Procedures.

QUALIFICATIONS

• High School Education
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations
• Customer Service & Dispatch training a plus
• At least two years prior knowledge of the applications of various construction/industrial equipment.
• Working knowledge of the delivery area.
• Able to effectively communicate.
• Lift, bend, stoop, squat, reach, crouch and kneel.
• Sit or stand for long periods of time

This description is not an all- inclusive description of all job duties. Job duties and responsibilities may be assigned which are not mentioned above at any time based on the demands of the company. Essential functions and overtime eligibility may vary based on the specific task assigned to the position. The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $64,750.00 - 89,030.70 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

• Climate Control Services
• Industrial Services
• Tools & Equipment
• Oil & Gas Services
• Power & HVAC Services
• Pile Driving Services
• Pump Solutions
• Scaffold Services
• Remediation and Restoration