Market Logistics Dispatcher

Sunbelt Rentals; Monroe (OH); On-site; USD 65,000 - 89,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Life and Travel insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Sunbelt Rentals in Monroe, OH is seeking a Dispatch Manager to coordinate driver teams and ensure timely delivery and pickup of equipment across the market. You will hire, train and mentor staff, manage schedules, and uphold DOT safety standards.

With 5+ years in dispatching and a bachelor’s degree or equivalent, you’ll work with store locations and dispatch coordinators to optimize contracts and customer service. Sunbelt offers comprehensive benefits and opportunities for growth.

Qualifications

• Bachelor’s degree or equivalent work experience with 5+ years of dispatching.
• Knowledge of DOT Federal Motor Carrier Safety Regulations.
• Strong customer service, communication, and leadership skills.
• Familiarity with the delivery area.

Responsibilities

• Oversees drivers across a market to ensure prompt equipment delivery and pickup.
• Hire, train, mentor, and coach staff who coordinate and perform pickups and deliveries.
• Manage team workload, safety, and performance.
• Coordinate dispatch to ensure timely creation and closing of rental contracts.
• Monitor driver logs and ensure vehicle inspections per DOT standards.
• Resolve customer complaints professionally.

Skills

Dispatching experience

DOT regulations knowledge

Customer service

Leadership

Delivery area knowledge

Education

Bachelor’s degree or equivalent

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective: Manages Drivers across a market to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt locations in accordance with company and DOT standards.

Position Responsibilities

Models and ensures all Sunbelt safety procedures are followed Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment Manages the team’s work and delegation and is accountable for the team’s safety and performance Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography Orchestrates the transfer of equipment and consumables across the defined market as needed Creates and monitors drivers’ schedules Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency Reviews daily and weekly driver logs in accordance with company and DOT standards Ensures drivers are performing daily truck inspections in accordance with company and DOT standards Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt’s Policy and Procedure guidelines Works closely with store locations to ensure customer’s equipment needs are met Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Requirements

Education & Experience: Bachelor’s degree or equivalent work experience plus 5+ years of prior dispatching experience Knowledge of the applications of the construction/industrial equipment industry Working knowledge of the DOT Federal Motor Carrier Safety Regulations Demonstrated excellent customer service, communication, organizational and leadership skills Working knowledge of the delivery area

Base Pay Range

Base Pay Range: $64,790.00 - 89,086.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP) Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees and the superior level of service they provide for our customers.

Paid Time Off

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Additional Benefits

We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more

Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!