Central Scheduler Representative

Baptist Memorial Health Care Corporation; Collierville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Baptist Memorial Health Care Corporation in Collierville, Tennessee, seeks to hire a qualified candidate proficient in coordinating patient flow and managing scheduling procedures. The role involves handling calls and maintaining records using hospital information systems.

A candidate should have 2-3 years of business experience in a healthcare setting and possess strong communication skills in English. Knowledge of medical terminology and familiarity with electronic medical records systems like EPIC are preferred.

Qualifications

• 2-3 years of business experience in a healthcare environment.
• Skill in communicating clearly and effectively in standard English.
• Ability to write legibly and record information accurately.

Responsibilities

• Provides coordination of patient flow by following established scheduling procedures.
• Handles phone calls for internal and external customers.
• Uses hospital information systems to maintain records and correspondence.

Skills

Communication skills

Knowledge of medical terminology

Customer service skills

Education

Additional business/college courses

Tools

EPIC

Electronic medical records

Job description

Overview

Obtains accurate demographic, insurance, and clinical information and enters in to the computer system to create the new patient account and financial record. Schedules patient with the appropriate provider across the BMG system. Performs other duties as assigned.

Job Responsibilities

• Provides coordination of patient flow by following established scheduling procedures and protocols.
• Handles phone calls for all internal and external customers in to the department.
• Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation.
• Communicates with staff and customers by maintaining, receiving, conveying and recording information accurately.
• Completes assigned goals.

Education

Minimum Education

Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

Additional business/college courses preferred. Knowledge of medical terminology preferred.

Experience

Minimum Experience

2-3 year of business experience in a healthcare environment.

Preferred/Desired

2-3 year of business experience in a healthcare environment.

Training

Preferred/Desired

Knowledge of EPIC or other electronic medical records. Front desk clinical scheduling experience preferred.