Central Sales Specialist – Essentials Group (Remote)

Hyatt; Chicago (IL); On-site; USD 66,000 - 75,000; Full time

Benefits offered by this job

Annual hotel stays (global)

Flexible work schedule

Headspace wellbeing subscription

On-site fitness center discount

Paid time off and health benefits

Job summary

Hyatt Hotels Corporation seeks an enthusiastic Group Specialist to join our Central Sales Team. You will manage group sales opportunities for Hyatt Place and Hyatt House hotels, coordinating with the broader Commercial Services team to drive revenue and deliver exceptional client service.

You will respond to inbound inquiries, qualify opportunities, prepare proposals, and negotiate business while leveraging Envision and other sales tools.

Qualifications

• 3–5 years of hotel or group sales experience preferred.
• Experience with Hyatt systems and industry tech is a plus.
• Strong communication, organization, and presentation skills.

Responsibilities

• Manage group sales opportunities for Hyatt Place/House hotels.
• Qualify inbound inquiries, prepare proposals, and negotiate business.
• Respond promptly to leads using Envision and coordinate with hotel teams.
• Drive revenue growth while delivering outstanding client service.

Skills

Group sales

Hotel sales

Client relationships

Prospecting & lead follow-up

Negotiation

Education

Bachelor’s degree

Tools

Envision

OPERA

Cvent

Microsoft Office

Job description

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Group Specialist to join our Central Sales Team. In this role, you will be collaborating closely with the broader Commercial Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Organization- Hyatt Corporate Office

Summary

The Opportunity

Hyatt Hotels Corporation seeks an enthusiastic Group Specialist to join our Central Sales Team. In this role, you will be collaborating closely with the broader Commercial Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Central Sales Group Specialist is responsible for managing group sales opportunities for a portfolio of Hyatt Place and Hyatt House hotels. This role requires a comprehensive understanding of group sales processes, Hyatt sales systems, and hospitality industry best practices. The Specialist manages inbound group inquiries from multiple lead sources, qualifies opportunities, prepares proposals, negotiates business, and provides exceptional client service throughout the sales cycle.

Working closely with hotel teams, the Central Sales Specialist uses Envision and other sales technology to respond promptly to leads, align opportunities with each hotel's revenue strategy, and optimize conversion rates. Success in this role is measured by the ability to efficiently manage a high-volume sales pipeline while driving revenue growth and delivering an outstanding customer experience.

Qualifications

Experience Required

• Demonstrated commitment to delivering exceptional customer service and creating positive client experiences in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with clients and hotel teams.
• Strong organizational, time management, and presentation skills with exceptional attention to detail.
• Proven ability to work independently while managing multiple priorities, deadlines, and a high-volume sales pipeline.
• Self‑motivated, proactive, and results‑driven with the ability to take initiative and adapt to changing business needs.
• Minimum of 3–5 years of hotel sales, group sales, or comparable hospitality sales experience preferred.
• Proficiency with Hyatt sales systems and industry technology, including Envision, OPERA, Cvent, and Microsoft Office applications.
• Strong analytical and problem‑solving skills with the ability to identify revenue opportunities and recommend effective solutions.
• Ability to build and maintain collaborative relationships with clients, hotels, and internal stakeholders.

Experience Preferred

• Bachelor’s degree
• Previous Hyatt Group Selling experience
• Knowledge of hotel operations, group sales processes, and revenue management principles preferred

The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $66,200 - $75,000. This position is also eligible to participate in a Sales Incentive Plan. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.